Job Purpose "This position is open with Bajaj Finance ltd."

Culture Anchor:

- Have high ambitions: Inspires the team to aim for higher targets and supports in achieving them
- Own It: Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes

Duties and Responsibilities

1. Would be responsible for managing FD Operations and ensure timely processing of FD & Mutual fund applications received at branch.
2. Need to ensure excellent quality of FDR (Fixed Deposit Receipt) booking, print & timely FDR dispatch to customer.
3. Responsible for Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management.
4. Daily cheque collection / updating and deposition.
5. Cash & Customer Service / NPS and Audit Queries.
6. Service branch maintenance and control.
7. Need to implement robust QC process at branches to identify and control errors at branch level.
8. Need to ensure proper coordination with sales team and raising all the concerns identified by branch ops team for resolution.
9. Ensure achievement of defined SLAs & maintain consistency on service levels.
10. Ensure minimum defects in the QC check done by back office team.
11. Timely resolution of QC hold cases identified by back office team.
12. Daily monitoring of end-to-end process for respective branches.
13.



Need to have proper engagement with team on frequent basis & address concerns raised by the team on timely manner.
14. Fulfilling training needs of employee basis gaps/issues identified through multiple modes - QC check, Customer complaints, SLA performance & stakeholder escalations.
15. Need to ensure hiring of resources as per defined timelines.
16. Timely completion of training of new hires.
17. Necessary infrastructure (System, Workstation etc.) to be provided to recent hire on timely basis. Need to coordinate with respective department/functions for fulfilling the requirement.
18. Coordination with HO team to ensure timely closure of actionable & implementation of new processes/policies.
19. Participate in monthly reviews with regional manager & vertical head.
20. Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level.

Required Qualifications and Experience Practice Emotional Intelligence: Develops the team, supporting them to do more

Listens to others, stays calm under pressure, and treats everyone with respect.

Locations BASIC SECTION

Job Level: GB04

Job Title: Unit Manager - Operations And Service, FD - Central Operations, FD Central Operations (HO)

Job Location Country: India

State: MAHARASHTRA

Region: West

City: Pune

Location Name: Pune Corporate Office - Mantri Tier Megapolis

📌 Unit Manager - Operations and Service (India)
🏢 Bajaj FinServ
📍 India