– Trainer (Automobile Dealership)

Position: Trainer – Sales & Service Operations

Department: HR / Training & Development

Reporting To: HR Manager / General Manager

Experience: 2–5 Years

Qualification: Graduate; Diploma/Degree in Automobile or Mechanical Engineering preferred.

Apply - [email protected]

1. Job Purpose

To enhance employee knowledge, skills, and performance through structured training programs focused on automobile products, sales, service processes, and customer satisfaction.
1. Key Responsibilities

- Conduct employee induction and departmental training.
- Provide product knowledge and technical training.
- Train Sales Consultants on product presentation, test drives, and sales techniques.
- Train Service Advisors on customer handling and service processes.
- Conduct soft skills, communication, and behavioral training.
- Identify training needs and prepare monthly training calendars.
- Evaluate training effectiveness through assessments and feedback.
- Coordinate with department heads and OEM training teams.
- Maintain training records and submit monthly reports.

1. Required Skills

- Excellent communication and presentation skills.




- Knowledge of automobile products and dealership operations.
- Strong training and facilitation abilities.
- Good interpersonal and coordination skills.
- Proficiency in MS Office and reporting.
- Ability to motivate and develop employees.

1. Key Performance Indicators (KPIs)

- Employee training coverage and completion.
- Improvement in employee performance.
- Sales conversion improvement.
- Customer satisfaction (CSI/NPS).
- Training effectiveness and assessment scores.
- Timely completion of training reports.

1. Key Deliverables

- Monthly training calendar.
- Employee induction programs.
- Product, sales, and service training modules.
- Training effectiveness reports.
- Employee skill gap analysis and development plans.

Preferred Experience: Automobile dealership experience in Sales, Service, or Training & Development. Pay: ₹500,000.00 - ₹600,000.00 per year

Perks

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Trainer(Automobile) (Kolkata)
🏢 Bhandari Automobiles
📍 Kolkata