Role & responsibilities

- Book, issue, reissue, and cancel airline tickets for domestic and international travel.

- Handle reservations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Travelport.

- Assist customers with flight schedules, fares, ticketing policies, and travel requirements.

- Process ticket amendments, refunds, and exchanges according to airline regulations.

- Coordinate with airlines, hotels, and travel suppliers regarding bookings and customer requests.

- Prepare and maintain accurate booking records and travel documentation.

- Ensure compliance with airline rules, visa requirements, and travel regulations.

- Respond promptly to customer inquiries via phone, email, and in person.

- Monitor flight changes, cancellations, and schedule updates, informing customers accordingly.

- Support sales and operations teams in achieving company targets.

- Resolve ticketing and reservation issues efficiently to maintain customer satisfaction.

Preferred candidate profile





- Bachelor's degree or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.

- Required 10 years of experience in airline ticketing or travel agency operations.

- Proficiency in GDS systems (Amadeus, Galileo, Sabre, or Travelport).

- Knowledge of international fare construction and airline ticketing procedures.

- Familiarity with visa requirements and travel regulations.

- Robust communication and customer service skills.

- Excellent attention to detail and organizational abilities.

- Ability to work under pressure and manage multiple bookings simultaneously.

- Proficiency in MS Office applications.

- IATA/UFTAA certification is an advantage.

- Knowledge of corporate travel management.

- Experience in handling group bookings and holiday packages.

- Problem-solving and conflict-resolution skills

📌 Ticketing Agent (New Delhi)
🏢 Travellers Desks
📍 New Delhi