Role Purpose The Customer Support Executive plays a critical role in ensuring accurate quoting, offering, and timely delivery of products to the right locations. By collaborating closely with the commercial team, the role contributes to the companys growth, productive operations, and high levels of customer satisfaction.

Key Responsibilities

- Assist in tender preparation, document preparation, and bid submissions
- Provide accurate quotations and pricing support to internal teams and customers
- Handle import and export shipments, ensuring compliance with regulations and documentation requirements
- Process customer orders, generate invoices, and plan domestic supplies
- Coordinate with logistics and warehouse teams for smooth order fulfilment
- Generate and maintain reports on orders, quotations, and shipments
- Maintain accurate customer records and support documentation
- Ensure timely communication with customers regarding order status and shipment updates

Must-Have Competencies

- Strong knowledge of import and export processes, regulations, and documentation
- Excellent communication and interpersonal skills




- Ability to multitask and prioritize tasks effectively
- Proficiency in MS Office and business software applications
- Attention to detail and strong coordination skills
- Customer-focused approach with problem-solving ability

Good-to-Have Competencies

- Previous experience in the life sciences or distribution industry
- Familiarity with ERP/CRM systems
- Basic understanding of tendering and procurement processes
- Experience in handling international logistics and shipping coordination

Education & Experience

- Essential: Bachelors degree in Business Administration, Commerce, Life Sciences, or a related field.
- Experience: 3 years of experience in tendering, customer support, operations, logistics, or a similar role.

Key Competencies Customer Support & Coordination | Tender & Documentation Management | Import & Export Operations | Logistics & Shipment Coordination | Order Processing & Invoicing | Reporting & MIS | Communication Skills

Interested candidates can share their resume at [email protected].

📌 Tender Executive (New Delhi)
🏢 Premas Life Sciences
📍 New Delhi