Company Description Cognior is a digital adoption platform that helps enterprises understand how their teams use software, AI, and cloud tools, and ties that usage to smarter licensing and cost decisions. The platform provides in-app guidance and training for major enterprise systems, centralizes AI governance across more than 1,600 models, and connects cloud spending to real business applications. Cognior’s solutions help organizations reduce shelfware, optimize AI and cloud investments, and ensure policies and renewals are based on clear evidence.

Designed for technology and AI leaders, Cognior aligns its controls with leading frameworks such as NIST AI RMF, ISO/IEC 42001, the EU AI Act, and SOC 2 Type II, making it a trusted partner for responsible AI and digital transformation.

Role Description As a Telesales Specialist at Cognior, you will focus on selling AI products and SaaS services to prospective and existing customers over the phone from our Ernakulam office. In this full-time, in office role, you will identify and qualify leads, present product features and value propositions, and guide customers through the sales cycle from initial contact to closing. You will manage outbound and inbound calls, respond to inquiries, and maintain accurate records of interactions and sales activities in the CRM.





You will collaborate with marketing and customer success teams to follow up on campaigns, schedule demos, and support renewals and expansions. The role also involves staying current on product updates, industry trends, and competitor offerings to provide informed recommendations and build strong, long-term customer relationships.

Qualifications

- Strong Sales skills, including lead qualification, objection handling, and closing deals in a telesales or inside sales environment.
- Excellent Communication abilities, with clear spoken and written English and the capacity to explain technical AI and SaaS concepts in simple terms.
- Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain a positive customer experience throughout the sales process.
- Training and coaching capabilities to guide customers on product features, usage, and best practices during and after the sales cycle.
- Prior experience in B2B technology, SaaS, or AI-related sales is highly beneficial.
- Comfort using CRM tools, call tracking systems, and basic office software.
- Ability to work on-site in Ernakulam, meet targets, and manage time effectively in a fast-paced environment.
- Relevant education in business, marketing, communications, or a related field is preferred, or equivalent practical experience.

📌 Telesales Specialist (Ernakulam)
🏢 Cognior
📍 Ernakulam