The Tele-Sales Associate is the phone-first point of contact for DineOut's restaurant and merchant partners. You will drive partner acquisition, upsell and retention over calls, while managing day-to-day account needs such as content, table reservations and payouts.
You will work closely with Key Account Managers (KAMs) and internal teams to resolve partner issues quickly and keep every account running smoothly.
Key Responsibilities
Tele-sales and partner growth
- Make outbound calls to restaurant and merchant partners to pitch DineOut offerings, onboard new partners and drive renewals and upsells.
- Handle inbound partner calls and convert enquiries into closures within defined timelines.
- Build strong partner relationships over phone, WhatsApp and email, ensuring consistent follow-ups through the sales cycle.
- Meet daily and monthly targets on calls, conversions and revenue.
Account management and operations
- Manage assigned restaurant and merchant accounts and oversee day-to-day account operations.
- Handle restaurant content management, table reservations and merchant payouts, and resolve operational issues across assigned accounts.
- Identify operational concerns, coordinate with relevant teams and ensure smooth execution of account-related processes.
- Maintain accurate account and call information in the CRM and ensure partner requirements are met within defined processes.
Stakeholder collaboration
- Collaborate with Key Account Managers (KAMs) on merchant management, escalations, partner requirements and business-related requests.
- Act as a liaison between restaurant partners and internal teams, ensuring timely follow-ups and effective communication.
- Support partner success through proactive stakeholder coordination, issue management and operational support.
Requirements Must-have
- Graduate in any discipline.
- 13 years of experience in tele-sales, inside sales, telecalling or merchant/partner support.
- Excellent verbal communication in English and Hindi; fluency in the local language (Kannada or Telugu) for the city.
- Proven ability to handle high call volumes, objections and closures over the phone.
- Working knowledge of CRM tools and MS Excel or Google Sheets.
Valuable-to-have
- Experience in food-tech, restaurant, hospitality or e-commerce partner sales.
- Understanding of restaurant operations such as reservations, menus and payouts.
- Comfort working with targets and dashboards in a fast-paced environment.