Key Responsibilities

- Make outbound sales calls to prospective and existing customers.

- Handle inbound customer calls and provide accurate information about projects, products, pricing, offers, and availability.

- Generate, qualify, and nurture leads through regular calling and follow-ups.

- Maintain consistent follow-up with leads and prospective customers to drive site visits and sales conversions.

- Understand customer requirements and share relevant project information accordingly.

- Coordinate with the Sales Team for qualified leads and scheduled site visits.

- Update all call details, customer interactions, follow-up status, and lead information in the ERP/CRM system.

- Ensure timely follow-up on all assigned leads and maintain proper lead records.

- Track pending leads and ensure no potential customer is missed.

- Maintain daily calling and follow-up reports.

- Achieve assigned daily/monthly calling, lead generation, site visit, and conversion targets.

- Handle customer queries professionally and maintain a positive customer experience.

- Coordinate with the sales team regarding customer requirements, site visits, and further follow-ups.

- Maintain confidentiality of customer and company information.





Required Skills & Competencies

- Mandatory BPO / Tele calling experience of 12 years.

- Overall experience of 3–5 years, preferably with experience in Real Estate Sales/Tele calling.

- Strong communication and convincing skills.

- Good Hindi and English communication skills.

- Strong follow-up and customer-handling skills.

- Comfortable with high-volume outbound calling and sales targets.

- Working knowledge of ERP/CRM software is mandatory.

- Valuable knowledge of MS Office, especially Excel.

- Ability to maintain accurate customer and lead records.

- Result-oriented, disciplined, and target-driven approach.

- Good interpersonal and negotiation skills.

Qualification

- Graduate in any discipline.

- Candidates with a background in BPO, Tele calling, Inside Sales, Real Estate Sales, or Customer Relationship Management will be preferred.

Key Performance Indicators (KPIs)

- Daily and monthly calling targets.

- Lead qualification and lead conversion.

- Number of site visits generated.

- Follow-up effectiveness.

- Sales conversion support.

- ERP/CRM data accuracy and timely updates.

📌 Tele Caller- Sales (Ghaziabad)
🏢 SRSD INFRASTRUCTURE VENTURE LLP- MUREC
📍 Ghaziabad