Role Purpose

Lead advanced technical support, technical sales enablement and product training across Rayzons inverter and energy-solutions portfolio. The role will serve as the central technical knowledge hub for internal teams, customers, installers, distributors and service partners.

Key Responsibilities

- Provide advanced remote diagnosis and structured escalation support for complex inverter, hybrid, battery, communication and monitoring issues.

- Support Sales and Product teams with product selection, technical presentations, demonstrations, application clarification and technically accurate customer commitments.

- Design and deliver training and certification programs for customers, installers, distributors, EPCs, service partners and Rayzon teams.

- Develop and maintain technical presentations, troubleshooting guides, FAQs, application notes, service bulletins and knowledge-base content.

- Coordinate product and service knowledge transfer from OEM/ODM suppliers and ensure readiness before product launch.

- Review recurring support cases and installation errors to identify training, documentation and product-improvement needs.

- Support commissioning,



monitoring-platform onboarding and technically complex customer discussions.

- Work closely with the Application Engineer while keeping detailed solution design, integration and compliance ownership clearly separated.

Qualifications and Experience

- Bachelors degree in Electrical, Electronics, Power Electronics, Renewable Energy or a related discipline.

- Approximately 5 to 8 years of relevant experience in technical support, application support, technical sales or technical training.

- Solid working knowledge of solar inverters, hybrid systems, batteries/BESS fundamentals and communication or monitoring products.

- Demonstrated ability to deliver technical training and explain complex concepts to varied audiences.

- Hands-on experience in commissioning, remote diagnosis and customer-facing technical support.

Core Competencies

- Advanced troubleshooting and fault interpretation

- Technical presentation and facilitation

- Training design and delivery

- Customer-facing technical communication

- Product and application knowledge

- Knowledge management and continuous improvement

📌 Technical Support, Technical Sales & Training Lead (Surat)
🏢 Rayzon Solar
📍 Surat