Role/Position Technical Support Engineer

Experience: 5-10 Years.

Work Environment: Production / Application Support.

Shift: 24*7 Rotational Shifts.

We are looking for a technically skilled and customer-focused Technical Support Engineer to manage application and production support activities. The candidate should have strong hands-on experience in application log analysis, monitoring tools, API troubleshooting, and incident management.

Required Technical Skills & Requirements

A. Log Analysis & Monitoring Tools.

- Strong knowledge and hands-on experience in application log analysis and troubleshooting.
- Hand - on experience with atleast one of the following monitoring/logging tools :- Grafana, Kibana/ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, Datadog, Dynatrace, Prometheus or New Relic.

B. API & Postman Knowledge.

- Valuable understanding of REST APIs and API integration concepts.
- Hands-on experience with Postman for API execution and troubleshooting.
- Understanding of HTTP methods .
- Knowledge of HTTP status codes .
- Ability to analyze API request/response payloads, headers, authentication mechanisms, and API errors.
- Basic understanding of JSON and XML formats.

C. Ticketing & Incident Tracking Tools.

- Hands-on experience working with any ticketing or incident management tool, such as: - ServiceNow,Jira Service Management, Zendesk,Freshservice,



ManageEngine ServiceDesk Plus,BMC Remedy.
- Understanding of ticket lifecycle, prioritization, escalation matrix, and SLA management.

D. Incident Management.

E. RCA Management.

F. Additional Technical Skills :-

- Basic SQL knowledge for data validation and troubleshooting.
- Understanding of production support and application monitoring processes.
- Basic understanding of trading platforms and trading lifecycle.
- Exposure to supporting business-critical trading applications would be preferred.

Shift & Work Requirements

- Must be comfortable working in a 247 rotational shift environment.
- Should be flexible to work in day, evening, and night shifts, including weekends and holidays as per the support roster.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
- 5-10 years of experience in Application Support / Production Support / Technical Support.
- Experience supporting app/web-based applications, APIs, and production environments.
- Prior experience in financial services, trading platforms, or transaction-processing applications would be an added advantage.

Interested candidates can share their CV on [email protected] or can apply on the above mentioned Job Posting.

📌 Technical Support Engineer - Walkin Drive 14th Nov'26 (Delhi)
🏢 SMC Group
📍 Delhi