Job highlights

- Comfortable handling international phone calls and willing to work in a 24 / 7 environment,primarily during night shifts
- A bachelor s degree (preferred,but not mandatory)
- Required) .
- Required) . Ability to work both independently and as part of a collaborative team
- Reliable transportation and willingness to commute independently

Join Us as a Technical Support Engineer! Are you passionate about helping others and solving technical challenges At ORBCOMM, we re looking for a Technical Support Engineer to join our global support team. In this role, you ll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products. If youre tech-savvy, customer-focused, and thrive in a fast-paced, international environment, we want to hear from you!

This role is based out of our Hyderabad office and working full-time in office. With an on-site working schedule, you ll have the opportunity to collaborate in person and build strong connections with our team.

Responsibilities

- Serve as the first point of contact for customers, providing technical support for ORBCOMM s product suite via phone, email, and Salesforce.
- Log and track customer issues, ensuring timely updates and resolution.
- Collaborate with In-region teams to escalate and analyze more complex issues as needed.
- Coordinate with internal teams such as Engineering (Software/Hardware), QA, Sales, Order Management, and Billing to ensure accurate and effective problem-solving.




- Maintain detailed documentation for all customer interactions and resolutions.

Requirements

Youre a confident communicator with a strong service mindset and solid technical aptitude. You re energized by problem-solving and working across global time zones.

If you have

- 2+ years of experience handling international, inbound customer-facing calls (Required)
- Demonstrated experience in customer-facing roles requiring clear, professional communication.
- A genuine interest in learning and how things work with a proactive attitude for expediting resolutions for improving customer experience.
- Strong verbal and written communication skills in English. (Required) Qualifications
- A bachelor s degree (preferred, but not mandatory).
- Reliable transportation and willingness to commute independently. (Required)
- Ability to work both independently and as part of a collaborative team.
- Valuable troubleshooting skills and logical thinking.
- Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
- Proficiency in Microsoft Office Suite.
- A passion for learning new technologies and product lines.
- A team-first attitude and strong work ethic.
- Leverage AI-enabled tools and automation to support daily tasks and productivity.
- Commitment to continuous learning in digital and AI literacy.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer (Hyderabad)
🏢 Orbcomm Technologies
📍 Hyderabad