Flexton Inc is seeking an experienced and relationship-driven Technical Delivery Manager (TDM) to manage and grow a portfolio of 2–3 key client accounts. In this role, you will serve as the primary point of contact for client stakeholders — particularly Technical Hiring Managers — ensuring the timely and successful delivery of technical resources and project engagements. You will be instrumental in maintaining client satisfaction, identifying expansion opportunities, and driving long-term account growth.

This is a fully remote position and requires the candidate to operate within Central Standard Time (CST) business hours to align with client and team schedules.

KEY RESPONSIBILITIES

Account Management

- Own and manage a focused portfolio of 2–3 existing client accounts with deep involvement and accountability.
- Serve as the primary strategic point of contact for clients, building trusted, long-lasting relationships.
- Conduct regular check-ins, business reviews, and status updates with client stakeholders to ensure alignment and satisfaction.
- Proactively resolve escalations, delivery gaps, or client concerns with urgency and professionalism.

Client Relationship Development

- Develop warm and productive relationships with Technical Hiring Managers and other key decision-makers within client organizations.
- Understand each client's business goals, technical needs, team culture, and hiring preferences to deliver a personalized service experience.
- Act as a trusted advisor by sharing market insights, talent trends, and staffing best practices that benefit the client.

Account Growth & Opportunity Identification

- Continuously evaluate accounts for new business opportunities — including additional headcount needs, new departments, or project-based engagements.




- Collaborate with internal sales and recruiting teams to develop account expansion strategies and deliver targeted pitches.
- Track and report on account growth metrics including revenue, placements, and pipeline opportunities.
- Identify risks to account health early and implement retention and growth strategies accordingly.

Delivery Management

- Ensure timely and quality delivery of technical resources (contract, contract-to-hire, and permanent placements) aligned to client requirements.
- Partner with recruiting teams to communicate role requirements clearly, prioritize requisitions, and monitor delivery timelines.
- Manage end-to-end candidate submission and onboarding coordination, ensuring a smooth experience for both clients and candidates.
- Monitor resource performance post-placement and maintain open feedback loops with clients and candidates alike.
- Track and manage SLAs, requisition aging, and fulfillment rates across all assigned accounts.

Collaboration & Reporting

- Work cross-functionally with Flexton's recruiting, sales, and leadership teams to drive account outcomes.
- Maintain accurate records of client interactions, opportunities, and delivery activities in CRM tools.
- Provide weekly account status reports and dashboards to internal leadership.
- Participate in team meetings, strategy sessions, and training within CST business hours.

QUALIFICATIONS & REQUIREMENTS

Experience

- Minimum 10 years of experience in IT staffing, technical account management, or a related client-facing delivery role.




- Demonstrated track record of managing and growing multiple client accounts in a staffing or services environment.
- Prior experience working with Technical Hiring Managers, Procurement, and Engineering leadership at client organizations.
- Experience delivering technical resources across disciplines such as software engineering, cloud, data, infrastructure, or cybersecurity.

Skills & Competencies

- Excellent interpersonal and communication skills — able to build genuine rapport with clients at all levels.
- Robust account management and business development instincts — proactively identifies and pursues growth opportunities.
- Highly organized with strong follow-through — capable of managing multiple accounts and priorities simultaneously without dropping the ball.
- Comfortable with delivery metrics, reporting, and data-driven decision-making.
- Proficient with CRM platforms (e.g., Bullhorn, Salesforce, HubSpot) and applicant tracking systems.
- Self-motivated and results-oriented with the ability to thrive in a remote, fast-paced environment.

Work Arrangement

- Must be available and actively working during CST (Central Standard Time) business hours.
- Reliable internet connection and a professional remote work environment are required.
- Some travel to client sites or Flexton offices may be required on an occasional basis.

WHAT WE OFFER

- Competitive base salary with performance-linked incentives and bonuses.
- 100% remote work with flexibility within CST hours.
- Opportunity to be part of a growing, entrepreneurial company where your impact is visible and valued.
- Access to a strong internal recruiting engine to support successful client delivery.
- Collaborative, supportive team culture focused on growth, learning, and results.
- Health, dental, and vision benefits (subject to employment type and location).

📌 Technical Delivery Manager (India)
🏢 Flexton
📍 India