Job highlights

- Proven operations management experience with 5+ years and strong leadership skills
- Manage daily team operations, develop strategies to improve performance, lead and motivate team, collaborate cross-functionally, analyze data to optimize processes, ensure compliance

We are looking for a highly skilled and experienced Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in operations management and excellent leadership skills.

Roles and Responsibility

- Manage and oversee the daily operations of the team, ensuring efficiency and productivity.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Lead and motivate a team of professionals, providing guidance and support to achieve goals.
- Collaborate with cross-functional teams to drive business growth and improvement.
- Analyze operational data and metrics to identify areas for improvement and optimize processes.
- Ensure compliance with company policies and procedures, maintaining high standards of quality and integrity.

Job Requirements
- Proven experience in operations management or a related field, with a minimum of 5 years of experience.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders.
- Ability to analyze complex data and make informed decisions to drive business outcomes.
- Strong problem-solving and critical thinking skills, with the capacity to adapt to changing priorities.
- Experience working in a fast-paced environment, prioritizing multiple tasks and deadlines.





About Company Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and cutting-edge solutions drive success.

Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Additional Info The company name is TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

📌 Team Leader- Operations- International (Gurugram)
🏢 TP
📍 Gurugram