Team Lead Experience: Minimum 1 Year (On-Paper Team Lead Experience Mandatory)
CTC: Up to 7 LPA
Work Mode: Work From Office (WFO)
Interview Mode: Virtual Interview
We are looking for an experienced Team Leader International BPO to manage and drive team performance within an international customer service environment. The ideal candidate should have solid experience in international BPO operations, team handling, people management and operational performance, with the ability to achieve business targets and maintain service quality standards.
Key Responsibilities
- Lead and manage a team of customer service executives handling international processes.
- Oversee day-to-day operations and ensure smooth process delivery.
- Monitor team performance against key operational metrics, KPIs and SLAs.
- Track productivity, quality, attendance and overall team performance.
- Conduct regular team briefings, coaching sessions and performance reviews.
- Handle customer and process escalations effectively.
- Identify performance gaps and implement improvement plans.
- Drive employee engagement, motivation and team productivity.
- Ensure compliance with process guidelines, quality standards and operational requirements.
Required Skills & Qualifications
- Minimum 4+ years of overall experience in the BPO industry.
- Minimum 1 year of Team Leader experience is mandatory.
- Relevant experience in an International BPO process is essential.
- On-paper Team Leader experience must be reflected in official employment document
Interested candidates who meet the above requirements can share their updated resumes for further evaluation.
Contact : HR Sharvani
(phone hidden)
📌 Team Leader | International BPO | UPTO 7 LPA | (Bengaluru)
🏢 AXIS SERVICES
📍 Bengaluru
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