Team Leader · Department: Operations · Reports To: Team Leader · Responsibilities: · Shift Management: Assign daily tasks, monitor live queues, and manage shift coverage to hit performance targets. · Team Support & Coaching: Assist with onboarding current hires, answer floor queries, and coach team members on process quality. · Escalations: Handle second-level escalations and resolve operational issues promptly. · Reporting: Track daily KPIs and generate routine productivity reports for management. · Leadership Cover: Step in as acting Team Leader during meetings or absences. · Age : 25-30 · Pay Structure : 25- 30 CTC · Location : Ghansoli (MBP), Navi Mumbai .
📌 Team Leader - Customer Support (Navi Mumbai)
🏢 Vindhya e infomedia
📍 Navi Mumbai
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