Role - Team Leader

Location: Jaipur (5.5 day working week - rotational shifts)

We are seeking an experienced, empathetic, and results-driven Team Leader to oversee frontline customer support operations. In this role, you will lead a high-performing team of specialists to deliver world-class customer service across voice, email, chat, and social channels. You will be responsible for driving day-to-day operational excellence, coaching agents on quality and communication, managing SLAs, and handling complex customer escalations.

Required Qualifications & Skills

Experience

- Total Work Experience: 3–7+ years in Customer Experience, Contact Center, or BPO operations.
- Leadership Experience: Minimum 2–3 years in a direct supervisory or team lead capacity.
- Education: Bachelor’s degree in Business Administration, Travel & Tourism, Commerce, or a related field (or equivalent practical experience).
- Language & Communication: Near-native or skilled fluency (C1/C2 level) in written and spoken English with exceptional business etiquette and active listening skills.

📌 Team Lead - Customer Support - Travel/Ecommerce (Jaipur)
🏢 Accel Human Resource Consultants
📍 Jaipur