- Lead, manage, and motivate a team of telecallers.
- Monitor daily calling activities and team performance.
- Set daily, weekly, and monthly targets.
- Ensure proper follow-ups and maximum lead conversions.
- Train and guide team members to improve calling skills.
- Handle escalations and difficult customer interactions.
- Prepare daily performance reports and maintain records.
- Ensure the team achieves assigned targets.
Requirements
- 1–2 years of experience in telecalling.
- Previous team-handling experience preferred.
- Excellent communication and leadership skills.
- Strong convincing and negotiation abilities.
- Ability to work under pressure and achieve targets.
- Valuable knowledge of MS Excel and reporting.
Preferred Experience Candidates from the following industries are preferred:
- Study Abroad / Overseas Education
- Banking / Credit Card Sales