Key Responsibilities

1. System & Server Administration

- Manage and maintain Windows and Linux servers.

- Monitor server health, performance, storage, CPU and memory utilization.

- Manage user accounts, permissions, access controls and system policies.

- Perform server patching, updates, upgrades and troubleshooting.

- Manage file servers, application servers and other IT infrastructure.

- Ensure system availability and minimize downtime.

- Maintain system documentation, configurations and asset records.

- Manage organizational domains and domain registrar accounts.

- Handle domain registration, renewal, transfer and ownership-related activities.

- Manage DNS records including A, CNAME, MX, TXT, SPF, DKIM and DMARC.

- Troubleshoot domain, DNS and email-related issues.

- Coordinate with domain/hosting providers such as GoDaddy or equivalent registrars.

- Maintain an inventory of domains, expiry dates, DNS configurations and ownership details.

- Support SSL certificate procurement, installation and renewal.

- Administer Microsoft 365 user accounts and licenses.

- Manage Outlook, Exchange Online and related services.

- Handle email delivery, authentication and spam-related issues.

- Manage distribution lists, shared mailboxes and user permissions.

- Support MFA, security policies and account recovery.

- Monitor license utilization and user access.

- Have a basic understanding of ERP systems and their modules.

- Provide basic administration and technical support for Learning Management Systems.

- Work with network teams to troubleshoot connectivity and infrastructure issues.

- Basic understanding of LAN, WAN, VPN, firewall and Wi-Fi infrastructure.

- Monitor connectivity and assist in resolving network-related incidents.

- Support endpoint security, antivirus and security policies.





- Follow IT security best practices for user access and infrastructure.

- Assist in security audits and vulnerability remediation activities.

- Coordinate with external vendors for hardware, software, hosting, domains, ERP and LMS.

- Track incidents and ensure timely resolution.

- Provide Level 2/3 technical support to users.

- Troubleshoot hardware, operating system, application and connectivity issues.

- Support laptops, desktops, printers and other IT equipment.

- Maintain IT asset and inventory records.

- Assist with employee onboarding and offboarding from an IT perspective.

- Ensure timely closure and documentation of support tickets.

Educational Qualification

- Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.

Key Competencies

- Strong troubleshooting and problem-solving skills

- Good understanding of IT infrastructure

- Ability to work independently and manage multiple priorities

- Strong vendor coordination and communication skills

- Good documentation skills

- Ability to handle critical incidents and work under pressure

- Strong ownership and accountability

- Positive verbal and written communication skills

Key Performance Areas (KPIs)

- Infrastructure uptime and availability

- Timely resolution of IT incidents

- Successful backup completion and restoration readiness

- Domain and SSL renewal compliance

- Microsoft 365 service availability

- Timely ERP/LMS issue resolution and vendor coordination

- Security and patch compliance

- Accurate IT infrastructure documentation

- Vendor SLA and issue-resolution tracking

Role Requirement The candidate should be comfortable working in a 247 technology-driven environment, where system availability, online learning platforms, enterprise applications and internet connectivity are critical to daily operations.

📌 System Administrator (Bengaluru)
🏢 Dayananda Sagar University
📍 Bengaluru