Role & responsibilities

Position/Role: Licensing Services Specialist (Non-technical)

Department: Managed Services

Function Area: International Service & Support / Back Office / Inbound / Semi Voice / Licenses renewal and maintenance

Shift: Flexible US Shift (Eastern and Pacific Time Zone)

Working Days: 5 Days

:

- Understanding of the US insurance producer licensing lifecycle, including licensing, renewal, and maintenance.
- Knowledge of US insurance licensing, regulatory, and compliance processes.
- Research and interpret state-specific regulatory requirements to ensure compliance.
- Provide regulatory compliance support to agencies, carriers, adjusters, brokers, and other insurance entities.
- Maintain and resolve producer licensing and compliance-related concerns.
- Demonstrate strong accountability and ownership of assigned tasks and responsibilities.
- Manage multiple priorities and deadlines while maintaining accuracy and attention to detail.
- Review licensing documents and data with a high level of accuracy and attention to detail.
- Apply robust analytical and problem-solving skills to identify and resolve compliance-related issues.
- Coordinate effectively with clients, internal teams, and regulatory agencies to address licensing and compliance requirements.
- Provide professional and timely responses to client and user queries regarding products, services, and regulatory requirements.
- Conduct appropriate and timely follow-ups with clients, users,



and internal departments to ensure resolution.
- Escalate unresolved or complex queries to the appropriate departments for accurate and timely resolution.

Desired Candidate Profile: The Managed Services Associate will be responsible for supporting end-to-end US insurance licensing and compliance operations for clients. The role involves managing licensing requests, reviewing regulatory documentation, coordinating with internal and external stakeholders, and ensuring timely and accurate completion of compliance activities.

The candidate should have a strong understanding of the US insurance producer licensing lifecycle and be able to manage various licensing transactions, including new license applications, renewals, amendments, affiliations, terminations, and other state-specific regulatory requirements. The role requires strong attention to detail, excellent communication and writing skills, and the ability to take ownership of assigned tasks while meeting service-level expectations.

- Excellent written and verbal communication skills (Must)
- Basic knowledge of computers
- Excellent writing and editing skills including robust attention to detail
- Ability to perform multiple tasks concurrently while meeting quality objectives
- Detail oriented and who can quickly learn different industry terminology
- Strong time management and organizational skills, ability to prioritize and multi-task

Seeking for immediate joiners

📌 Support Associate (Gurugram)
🏢 Aithent
📍 Gurugram