Job highlights

- Bachelors / Masters degree in Human Resources,Business Administration,or related field (preferred)
- Preferred Certifications
- Minimum 3-5 years of experience in perks administration or customer support services
- Experience
- Experience in a PEO or HR outsourcing environment is a plus

Job Summary As a Supervisor in the Benefits Support Services team, you will lead a team of analysts and specialists responsible for delivering high-quality benefits administration and support to TriNet's clients and their worksite employees (WSEs). You will manage team performance, coach and mentor staff, oversee escalations, and drive process improvements. This role requires strong leadership, analytical thinking, and a deep understanding of benefits operations and compliance.

Key Responsibilities

- Coach and mentor team members; manage attendance, performance, and workload prioritization.
- Define individual goals, KPIs, and performance metrics; conduct regular performance reviews and corrective actions.
- Oversee process improvements and documentation; recommend system enhancements for scalability and accuracy.
- Handle escalated issues and ensure resolution meets quality and compliance standards.
- Collaborate cross-functionally with internal teams to support departmental initiatives and build strong partnerships.
- Perform other duties as assigned and ensure compliance with company policies and standards.

Qualifications

Education

- Bachelor's/Master's degree in Human Resources, Business Administration,



or related field (preferred).
- Equivalent experience in benefits administration or HR operations will be considered.

Experience

- Minimum 3-5 years of experience in benefits administration or customer support services.
- 2+ years experience in a supervisory or team lead role is preferred.
- Experience in a PEO or HR outsourcing environment is a plus.

Preferred Certifications

- Certified Employee Benefits Specialist (CEBS) - International Foundation of Employee Benefit Plans
- Certified Payroll Professional (CPP) - if managing payroll-linked benefits

Skills Competencies

- Benefits administration platforms

- Microsoft Office Suite

- Analytical skills
- Problem-solving

- Communication

- Interpersonal abilities
- Remote team management across time zones

- Time management

- Process improvement and documentation

- Issue resolution

Work Environment

- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Supervisor, Benefits Support Services (Vadali)
🏢 Trinet Group
📍 Vadali