Title: Store Associate

Grade: B1

Location: Vasant Kunj, Recent Delhi

Work Group: Junior Associate

Report To: Store Leader

Department: Operation

Job Summary

Store Associate is the primary point of contact for customers, responsible for delivering an exceptional shopping experience through attentive service, product expertise, and seamless transaction execution. This role drives retail revenue by actively engaging shoppers, supporting visual merchandising standards, and maintaining accurate inventory flow across the sales floor.

Job Responsibility

Customer Experience Sales Execution

- Greet all customers promptly with a welcoming, professional approach; assess their needs using open-ended questions.
- Demonstrate deep product knowledge across all categories to offer tailored recommendations, cross-sell relevant accessories, and upsell premium items.
- Process point-of-sale (POS) transactions efficiently and accurately (cash, credit, digital payments, returns, and exchanges).
- Consistently meet or exceed individual key performance indicators (KPIs), including sales volume and units per transaction (UPT).
- Enroll customers in the brands loyalty program and promote active store promotions or seasonal campaigns.

Operational Excellence Merchandising

- Maintain visual merchandising standards by restocking displays, folding apparel, adjusting mannequins,



and updating promotional signage according to brand guidelines.
- Assist in receiving, unpacking, tagging, sensor-attaching, and transferring daily inventory shipments.
- Participate in physical inventory counts, stockroom organization, and loss prevention auditing protocols.
- Support omnichannel operations, including picking, packing, and staging orders for Store Pickup and Ship-from-Store fulfillment.

Floor Maintenance Safety

- Conduct regular sales floor walk-throughs to ensure fitting rooms, cash wraps, and merchandise displays remain clean, organized, and clear of hazards.
- Follow company safety procedures and report any loss prevention risks, damaged inventory, or equipment hazards to management immediately.

Requirements

- Education: High school diploma or equivalent experience.
- Experience: 1+ years of retail sales, customer service, or hospitality experience preferred.
- Communication: Excellent verbal and interpersonal skills; ability to connect authentically with diverse customer demographics.
- Technology: Proficiency with POS software systems, barcode scanners, handheld inventory devices, and basic digital lookup tools.
- Attributes: High energy, adaptable, detail-oriented, and capable of prioritizing tasks during high-traffic store hours.

This job is provided by Shine.com

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