Locations: Pune, Bengaluru, Hyderabad, Chennai, Noida

Area(s) of responsibility

Functional Consultant / Business Analyst – ServiceNow

Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.

Key Responsibilities

Conduct discovery workshops and gather business requirements

Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM

Create user stories, BRDs, FSDs and process flows

Coordinate SIT, UAT and stakeholder validations

Work with integration teams for external system alignment

Support go-live, hypercare and continuous improvement

Skills & Experience

Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps

Experience in ServiceNow implementations and migrations

Understanding of integrations (REST/SOAP, APIs)

Valuable stakeholder management and documentation skills

Certifications: CSA / CIS preferred

📌 Sr Technical Lead-App Development (Pune)
🏢 Last Working Day
📍 Pune