Hiring: Senior Salesforce Business Analyst / Functional Consultant

Work Mode: Remote

Engagement: Long-Term Contract

Shift Timing: 11:00 AM 8:00 PM IST

Working Hours: 8 hours per day

We are looking for an experienced Senior Salesforce Business Analyst / Functional Consultant for a long-term CRM consulting engagement.

Key Responsibilities:

Gather, analyse, prioritise and document business requirements.

Translate business needs into functional specifications and user stories.

Act as a bridge between business stakeholders and Salesforce technical teams.

Provide functional guidance on CRM processes, configurations and best practices.

Manage CRM enhancement projects, backlogs and implementation timelines.

Coordinate with business teams, developers and implementation partners.

Maintain project documentation and track progress using Jira / Confluence.





Provide functional support to end-users and coordinate technical escalations.

Required Skills:

Robust experience in Salesforce Functional Consulting / Business Analysis.

Salesforce Sales Cloud.

Salesforce Marketing Cloud.

Requirement gathering and stakeholder management.

Functional documentation, user stories and backlog prioritisation.

Agile methodology, Jira and Confluence.

Good to Have:

Salesforce Agentforce / AI capabilities.

Experience in CRM transformation and digital enhancement projects.

Salesforce Vibes and nonprofit / international organisation experience.

Preferred Profiles:

Senior Salesforce Business Analysts

Salesforce Functional Consultants

Salesforce CRM Solution Consultants

📌 Sr. Salesforce Business Analyst | Remote/WFH | Long-Term Contract (Lucknow)
🏢 Carnation Infotech
📍 Lucknow