Job highlights

- Experience with legacy system integrations and master / transactional data migration using LSMW.
- Being You . Youre good at what you do and possess the required experience to prove it
- Preferred Professional and Technical Expertise
- 10+ years of SAP Sales and Distribution (SD) experience with strong functional and support expertise.

Job Summary As a Senior SAP SD IS-Retail Functional Consultant, you will serve as a subject matter expert responsible for supporting, enhancing, and optimizing SAP Sales and Distribution processes within a large-scale retail and eCommerce environment. You will drive business continuity across sales channels by managing order-to-cash processes, supporting system integrations, resolving complex production issues, and delivering continuous process improvements aligned with retail business objectives.

Responsibilities

- Provide end-to-end support for SAP SD business processes, including sales orders, billing, deliveries, returns, cancellations, and customer refunds.
- Configure and maintain SAP SD functionalities such as order types, pricing procedures, tax determination, shipping rules, and billing processes.
- Support retail and eCommerce operations, including store sales, direct-to-consumer (DTC), dropship, Express Pick-Up, and Ship-to-Store processes.
- Analyze and resolve incidents related to order discrepancies, pricing issues, billing errors, stock mismatches, and process failures.
- Collaborate with business stakeholders and cross-functional teams supporting SAP FI, MM, Procurement, Planning, EWM, OMS, and logistics operations.
- Support integration between SAP SD, legacy systems, external Order Management Systems (OMS), warehouse systems, and logistics providers.
- Perform root cause analysis using SAP tables, transaction flows, application logs, debugging techniques, and SAP Notes.
- Manage configuration changes, enhancements, and support requests while ensuring compliance with governance and audit requirements.
- Support data migration and data loading activities from legacy and third-party systems using LSMW and related tools.
- Generate, validate, and support operational and management reports related to sales, billing, inventory,



and order fulfillment processes.
- Perform SLG1 log monitoring and analysis to identify and resolve transactional and integration issues.
- Drive continuous improvement initiatives to enhance business process efficiency and system performance.

Being You You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a energetic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path,

Requirements

- 10+ years of SAP Sales and Distribution (SD) experience with strong functional and support expertise.
- Experience in at least 1-2 SAP IS-Retail implementations and/or 3-4 SAP SD support engagements with SME-level responsibilities.
- Deep understanding of Order-to-Cash (O2C) processes within retail and eCommerce environments.
- Hands-on experience in SAP SD configuration, customization, and production support.
- Solid expertise in pricing procedures, promotions, tax configuration, returns processing, shipping processes,



and billing functions.
- Experience supporting integration between SAP SD and SAP FI, MM, Procurement, Planning, EWM, OMS, and logistics platforms.
- Proven ability to analyze and resolve complex incidents using SAP tables, transaction analysis, debugging techniques, and program-level diagnostics.
- Working knowledge of SAP Notes for issue investigation, analysis, and resolution.
- Experience with legacy system integrations and master/transactional data migration using LSMW.
- Familiarity with SAP application logs, SLG1 monitoring, and incident management processes.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
- Ability to work independently and effectively in a fast-paced application support environment.

Preferred Professional and Technical Expertise

- Experience supporting SAP IS-Retail environments in large retail or omnichannel organizations.
- Strong understanding of retail business processes, including store operations, eCommerce fulfillment, click-and-collect, dropship, and customer return management.
- Expertise in SAP SD integration with SAP EWM, warehouse systems, transportation providers, and third-party logistics solutions.
- Knowledge of retail taxation, compliance requirements, and industry best practices.
- Experience supporting hybrid retail and digital commerce operating models.
- Familiarity with Order Management Systems (OMS) and complex order orchestration scenarios.
- Experience working within Application Management Services (AMS) and large-scale support organizations.
- Ability to troubleshoot ambiguous production issues with limited error information and drive resolution independently.
- Strong understanding of audit, governance, compliance, and data privacy requirements.
- Experience leading process improvement initiatives and recommending solutions that enhance operational efficiency and customer experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr SAP SD IS-Retail Functional Consultant (Support & AMS SME) (Noida)
🏢 Kyndryl
📍 Noida