Sr Operations Manager, AIR Office

Path/Level

P3

Role Summary

Run the operational backbone of the AIR function, spanning across headcount, financials, vendor, reporting, process documentation and internal communications.

Key Responsibilities

- Workforce and organisation data. Maintain headcount tracking against approved plan across employees and contractors; keep org charts, role mappings, and position status current; coordinate onboarding and offboarding logistics with HR and hiring managers.
- Contractor operations. Own the full contractor lifecycle, demand intake, onboarding and system access, extensions, rate and utilisation tracking, offboarding, and compliance with Lilly contingent-workforce policy.
- Procurement operations. Drive procure-to-pay end to end, including sourcing requests, vendor onboarding and third-party risk review, PO creation, goods receipting, invoice tracking and issue resolution, SOW and renewal timelines.
- Operational dashboards. Build and maintain the function s reporting layer covering headcount, spend, vendor and license position, and delivery metrics; keep data current and definitions consistent so numbers hold up under scrutiny.
- Leadership reporting. Consolidate status from multiple workstreams into leadership-ready reporting, business reviews, governance decks, executive updates, writing the synthesis rather than forwarding raw submissions.
- Process documentation. Author and maintain SOPs, RACI matrices, and process maps for how the function operates; drive adoption, review cycles, and continuous improvement of those processes.
- Knowledge management. Own the information architecture, SharePoint and Teams site structure, document repositories, naming and version conventions, access governance so material stays findable and current.
- Internal communications and engagement. Produce newsletters,



town halls, and leadership updates reaching the whole team; run the leadership operating rhythm (agendas, decision logs, action tracking) and deliver offsites and engagement events.
- Leader support. Provide targeted support to the Senior Director for priority scheduling and engagement logistics. This is a secondary component of the role

Minimum Requirements

- Bachelor's degree in business, engineering, commerce, or a related discipline.
- 10+ years in business operations, functional operations, or PMO roles
- Hands-on procure-to-pay and vendor management experience in an enterprise platform (SAP, Ariba), including software and subscription procurement.
- Proven experience managing contingent workforce operations at scale, onboarding, tracking, and compliance across multiple suppliers.
- Ability to build and maintain operational dashboards independently and to define metrics that survive leadership challenge.
- Robust written English; able to produce leadership-ready narrative and whole-team communications without editing support.
- Proven discretion with confidential people, financial, and strategy information; sound judgement under ambiguity.

Preferred Qualifications

- MBA or postgraduate qualification in business, operations, or management.
- Experience supporting AI, data science, or RD technology functions - including familiarity with cloud compute, GPU capacity, and data or model licensing commercials.
- Prior experience in pharmaceutical or life sciences, ideally within a global capability centre in India.

Additional Information

- Up to 10% travel, including international

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Operations Manager, AI&R Office (Bengaluru)
🏢 Eli Lilly
📍 Bengaluru