Sr. International Voice Process

Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Location: Infopark, Kochi, Kerala

Shift: 6 PM - 3 AM (Monday–Friday)

Salary: ₹ 30,000 - ₹ 35000 Per Month

Education: Bachelor's Degree Mandatory

Requirements:

- Minimum 2+ years of experience in a BPO Inbound Voice Process
- Strong communication and customer handling skills
- Ability to manage customer queries and complaints professionally
- Good problem-solving and multitasking abilities
- Comfortable working in a night shift setting

Responsibilities:

- Handle inbound customer calls and resolve queries efficiently
- Provide accurate information and ensure excellent customer service
- Meet individual performance metrics, quality standards, and productivity targets




- Escalate complex customer issues to the appropriate teams when required
- Maintain detailed records of customer interactions and resolutions
- Ensure high levels of customer satisfaction during every interaction

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits

- Commuter assistance
- Health insurance
- Provident Fund

Application Question(s):
- Do you have previous experience in handling US process ?
- How many years of international voice process experience do you have ?

Education:
- Bachelor's (Required)

Experience:
- International voice process: 1 year (Required)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Sr. International Voice Process (Kochi)
🏢 NSK Logistics
📍 Kochi