A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create a dark stores network, serve customers with best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key Job Responsibilities

- Ensure a secure work environment
- Lead and supervise a team of TLs as direct reportees supported by PAs in Operations
- Responsible for the overall Quality, Productivity, and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
- Ensure Building health and inventory metrics with best in class quality metrics
- Collaborate with stakeholders, taking up cross-functionally the adoption of best practices
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
- Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
- Ensure best practices in people management and be accountable for compliance, Connections, and scorecards
- Manage People and team development
- Create leaders and talent pipeline. Good stakeholder management and project management skills
- Conduct cross-functional and cross-mile interfacing and take up best practices and initiatives

A Day in the Life

- Ensure a safe work environment
- Lead and supervise a team of TLs as direct reportees supported by PAs in Operations
- Responsible for the overall Quality,



Productivity, and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
- Ensure Building health and inventory metrics with best in class quality metrics
- Collaborate with stakeholders, taking up cross-functionally the adoption of best practices
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing.

Apprise teams down the line of new process implementation and control measures required

- Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
- Ensure best practices in people management and be accountable for compliance, Connections, and scorecards
- Manage People and team development
- Create leaders and talent pipeline. Good stakeholder management and project management skills
- Conduct cross-functional and cross-mile interfacing and take up best practices and initiatives

Basic Qualifications

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

- 2+ years of performance metrics, process improvement, or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon Accommodations for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, MH, Maharashtra

📌 Sr. Cluster Manager, Quick Commerce, Project Tez (India)
🏢 Amazon
📍 India