: Software Support Coordinator

Company: Inexoft Technologies Pvt. Ltd.

Location: Kannur, Kerala

Experience: Minimum 3 Years

Job Summary

We are looking for a responsible and proactive Software Support Coordinator to coordinate software support activities, manage client issues, and ensure timely resolution of technical queries. The ideal candidate should have valuable technical troubleshooting skills, excellent communication abilities, and the ability to coordinate effectively with clients and internal technical teams.

Key Responsibilities

- Coordinate day-to-day software support activities and ensure timely resolution of client issues.
- Monitor and follow up on support tickets to ensure issues are addressed within the assigned timelines.
- Coordinate with development, implementation, and testing teams to resolve technical issues.
- Communicate with clients to understand their issues and provide regular updates on resolution status.
- Identify recurring issues and coordinate with the technical team for appropriate solutions.
- Maintain proper documentation of client complaints, support requests, and resolutions.
- Track pending issues and follow up with the concerned teams to ensure closure.
- Coordinate software updates, bug fixes, and client-specific support requirements.




- Prepare support reports and update management on issue status and team progress.
- Ensure effective coordination between clients and internal departments to maintain service quality.

Required Skills and Qualifications

- Minimum 3 years of experience in software support, technical support, or a related IT role.
- Experience in handling client issues, troubleshooting, and team coordination.
- Good understanding of software applications, databases, and basic SQL queries.
- Knowledge of ERP software or business applications is an added advantage.
- Strong problem-solving and analytical skills.
- Excellent communication, interpersonal, and client-handling skills.
- Ability to manage multiple tasks and coordinate effectively under pressure.
- Good organizational, follow-up, and documentation skills.

Preferred Candidate Profile

- A degree or diploma in Computer Science, Information Technology, or a related field.
- Experience in coordinating software support operations in an IT company.
- Strong ownership, accountability, and customer service orientation.
- Ability to coordinate with multiple teams and ensure timely issue resolution.

Location:
- Kannur District, Kerala (Required)

Work Location: In person

📌 Software Support Coordinator (Kannur)
🏢 Inexoft Technologies
📍 Kannur