Role Description:

Responsible for managing all existing operational contracts, contract retention, contract growth and development within assigned territory and strengthening the portfolio, reputation and image of Sodexo.

Key Responsibilities

- Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP.

- Responsible for the delivery and expansion of business and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures.

- Support new business development through promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexos Integrated Facilities Management activities.

- Responsible for establishing and maintaining multi-level business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client.

- Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements.

- Prepare timely and accurate financial and qualitative reports
- Report on the same to Regional Head monthly and as and when required.

- Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively.

- Manage, mentor and maintain a strong working relationship with the Business Development &

- Operational Teams, offer assistance wherever and whenever required.

- Compliance of HSE by Electrical team, vendors and contractors.

- All Electrical deliverables as per agreed scope of work.

- Managing energy efficiency as per SLA.

- Planning and execution to ensure that all requests and complaints are closed within TAT related to electrical/mechanical/BMS systems.

- Providing efficient and cost-effective services that are structured to meet the needs of the business with respect to Electrical systems.

- Spare parts Management & consumption.

- Completion of all records pertaining to proactive maintenance,



including snags which are not closed and reporting to Sr.

Facilities

Manager daily.

- communicating and taking actions through shift meetings.

- Managing the vendor AMC tracker, contracts details & performance assessment.

- Ensuring Statutory compliance, Safety Audits & regulatory requirements are met.

- Prepare control &

- Control Budget &
- Optimizing the operational cost.

- Monitoring the energy consumption & initiatives of energy saving by managing the technical manpower.

- Manpower performance assessment.

- Ensuring the MIS, KPIs, RCA Report.

- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.

- Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special events

- Initiate development of new menus, upgrade old menus and special event Menus

- Taste the food before service begins Develop new ideas for promotions, festivals and other special events

- Plan the pre-preparation area to ensure that the items are processed according to the recipes

- Consistently maintain standards of quality, cost, presentation, and flavor of foods

- Oversee delivery of our Soft Services for Front of House, Reception, Cleaning, Mail Room services including liaison with our site services/suppliers.

- Implementation, upkeep and adherence to Quality, Health, Environment &

- Safety Logbooks and procedures.

- Control and manage budgetary targets as delegated by Site Leader - directly/indirectly, input to and deliver services within budget.

- Lead facility teams to deliver exception experiences to HUL employees, with an entrepreneurial drive to introduce changes to create the most effective setting.

- Accountable for Purchase Orders,



Invoicing and financial reporting with support from the Site Manager

- Responsible for ensuring that all standard reports and forms are completed as required.

- Ensure all soft services work orders are responded to within the agreed timescales. Monitor quality audits of works in progress and completed

- Develop and implement Interserve policies on Health &

- Safety (H&S;), Quality Assurance (QA) &
- Environment in conjunction with corporate support teams and MPS requirements

Organic Growth and Profitability

- Sustain and build site profitability through timely analysis of reports and provide solutions to counter any
- discrepancies

- Apprise the management of any serious reversal or threat to the operations on time

- Meet the sales and profit targets of the site.

- Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and
- value added offers

Cash and Debtors Management

- Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified
- cash control documents

- Ensure that all the invoices are raised and delivered to the client as per schedule
- activities are implemented and carried out

Communication and Client Retention

- Stay in close communication with the client for all issues regarding services, additional business, new

initiatives and hygiene and prepare documents of the same

- Understand and exceed the expectations of the client in order to ensure complete satisfaction

- Ensure 100% client retention

- Address all issues pertaining to the client and the operations in a timely manner

Qualifications:

- Education: BE or Diploma in Electrical Engineering with 8 to 14 years of experience in Facility Management, managing multiple sites.

- Experience in both Soft Services and Technical Services is mandatory.

- Business acumen

- Commitment to quality

- Robust financial and budgeting skills

- Sound written and verbal communication

- Well-groomed and able to represent Sodexo in a professional manner

📌 Site Lead (Kolkata)
🏢 Sodexo
📍 Kolkata