1. Handle daily import and export operations, including container movements, stuffing, destuffing, cargo handling and gate activities.
2. Plan shift activities, allocate manpower and equipment, and coordinate with internal teams to ensure timely completion of work.
3. Understand and verify relevant import/export documents, Customs clearances and operational instructions before executing activities.
4. Coordinate with customers, Customs brokers, transporters, surveyors and other vendors to resolve operational issues and avoid delays.
5. Ensure accurate and timely data entry in the CFS software, including container details, cargo quantities, weights, movements and work completion records.
6. Cross-check physical activities against survey reports,
documents and system entries; investigate discrepancies and ensure timely corrections.
7. Train and supervise junior executives and surveyors on documentation, cargo tallying, reporting, system usage and standard operating procedures.
8. Help integrate operational processes into the software, identify gaps and suggest improvements to reduce manual work and errors.
9. Visit Customs offices and the port as required for coordination, follow-ups and resolution of operational matters.
10. Maintain proper shift handovers, track pending activities, enforce safety procedures and escalate cargo damage, shortages, delays or other exceptions promptly.