Title: ServiceNow Developer

Duration: 12+ months Contract

Position Overview

We are seeking an experienced ServiceNow Application Developer to join our offshore development team. In this role, you will participate in dynamic, bi-weekly sprints focused on driving continuous platform value, delivering functional enhancements, building custom add-ons, and resolving operational defects.

You will specialize heavily in ITSM (IT Service Management) and SPM (Strategic Portfolio Management) modules, transforming business requirements into high-performance, scalable ServiceNow solutions while adhering to platform best practices and technical governance.

Core Responsibilities

- Sprint-Based Development: Execute functional enhancements, user stories, and system technical add-ons assigned during bi-weekly sprint planning. Deliver clean, well-commented, and scalable configurations.
- Module Specialization (ITSM & SPM): Configure, customize, and extend ServiceNow modules including Incident, Problem, Change, Service Catalog, and Request Management (ITSM), alongside Demand, Project, Portfolio, Resource, and Agile Management (SPM).
- Defect Resolution & Optimization: Proactively troubleshoot, diagnose, and resolve platform defects, performance bottlenecks,



and script errors flagged during regression testing or production cycles.
- Core Technical Engineering: Build and maintain platform logic using JavaScript, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Flow Designer, and Integration Hub connectors.

Technical Requirements & Qualifications

- ServiceNow Development Experience: 3–5 years of dedicated experience developing and customizing the ServiceNow platform within an enterprise Agile/Scrum framework.
- Module Domain Expertise: Documented hands-on delivery experience explicitly inside the ITSM and SPM / ITBM suites.
- Technical Proficiencies: Solid proficiency in core JavaScript, Glide API, XML, HTML, CSS, JSON, and REST/SOAP web service integrations.
- Agile Competency: Proven experience working in a fast-paced, multi-time zone offshore development model using bi-weekly sprint schedules, burndown charts, and automated testing tools (ATF).

Required Certifications

- ServiceNow Certified System Administrator (CSA) (Required)
- ServiceNow Certified Application Developer (CAD) (Required)
- CIS - IT Service Management or CIS - Strategic Portfolio Management (Highly Preferred)

📌 ServiceNow Developer (India)
🏢 COX-LITTLE u0026
📍 India