Education Qualification :

Any Graduate (Engineering / Science)

Role: Service Reliability Engineer - Digital Voice | Experience: 8–12 years | Orientation: Reliability and Engineering

Mission: Engineer reliable, resilient and high-quality digital voice services by preventing disruption and accelerating recovery.

Purpose: Own voice and collaboration reliability outcomes rather than only resolving incidents.

Domain focus: Operate and improve Avaya, AWS Connect and Cisco UC platforms, with emphasis on service availability, call quality, capacity, monitoring and continuity.

Key responsibilities:



Define and monitor voice service health indicators; maintain effective monitoring and alerting; identify recurring call-quality and platform issues; lead root-cause analysis; improve resilience and operational procedures; apply AI and automation to diagnosis and remediation; support incident, change and problem management through ITSM.

Core skills: Avaya, AWS Connect, Cisco UC (Level 4)

- Monitoring Tools (Level 4)
- AI/Automation (Level 3)
- ITSM (Level 2).

Behavioural skills: Design Thinking (Level 2)

- System Thinking (Level 2)
- Problem Solving (Level 2).

Success measures: Improved voice-service availability and call quality; reduced MTTR and repeat incidents; better monitoring coverage; fewer manual interventions; consistent ITSM outcomes.

Baseline profile: Relevant digital voice and unified communications operations experience with working knowledge of reliability engineering, monitoring and automation.

📌 Service Reliability Engineer - Digital Voice (Bengaluru)
🏢 Microland
📍 Bengaluru