Dear Candidate,

We are hiring for MNC client for remote chance.

Role: Service Integration & Governance Manager (SIAM) ITSM Governance

Experience: 12+ Years

PAN India Remote

Job Responsibilities:

Looking for an experienced Service Integration & Governance Manager (SIAM) to establish and manage SIAM governance frameworks across multiple service providers, internal teams, and business stakeholders.

Key Responsibilities:

- Establish and manage SIAM operating models and ITSM governance frameworks.
- Govern multiple service providers and ensure end-to-end service accountability.
- Define governance structures, RACI, SLAs, KPIs, and performance management.
- Manage operational, tactical, and strategic governance meetings.
- Handle cross-supplier escalations, service conflicts, risks, and dependencies.
- Ensure ITIL/ITSM process compliance and service delivery standards.




- Drive continual service improvement and prepare governance dashboards.
- Manage service provider onboarding, transition, and integration.

Must-Have Skills:

- 12+ years of overall ITSM / IT Service Delivery / IT Operations experience.
- 7+ years in SIAM / Service Integration / Multi-vendor Governance.
- Strong ITIL and ITSM governance knowledge.
- Experience managing multiple vendors and complex enterprise environments.
- SLA/KPI management, RACI, stakeholder and supplier management.
- Cross-functional escalation and service improvement.
- ServiceNow or other ITSM tools.

Certifications: ITIL 4 Foundation and SIAM Foundation/Professional preferred. Interested candidate can share profile on [email protected]

📌 Service Integration & Governance Manager (SIAM) ITSM Governance Remote (Bengaluru)
🏢 Siro Clinpharm
📍 Bengaluru