- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- The role involves leading and managing the sales and service operations within the Microfinance and Individual Banking (MFIB) division at AU Small Finance Bank Limited. This position requires strategic oversight to drive business growth, enhance customer experience, and ensure operational excellence in alignment with the bank's objectives. The incumbent will be responsible for developing and executing sales strategies, managing a high-performing team, and fostering strong relationships with clients to expand the bank's market presence in the financial services sector.Responsibilities:-
- Develop and implement comprehensive sales and service strategies to achieve business targets within the MFIB division.
- Lead, mentor, and manage a diverse team of sales and service professionals to maximize productivity and customer satisfaction.
- Analyze market trends and customer needs to identify new business opportunities and tailor financial products accordingly.
- Ensure compliance with regulatory requirements and internal policies across all sales and service activities.
- Collaborate with cross-functional teams including credit, operations, and risk management to streamline processes and enhance service delivery.
- Monitor key performance indicators (KPIs) and prepare detailed reports for senior management to track progress and inform decision-making.
- Drive customer engagement initiatives to improve retention rates and deepen client relationships.
- Oversee the resolution of escalated customer issues, ensuring timely and effective solutions that uphold the bank’s reputation.
- Manage budget allocation and resource planning to optimize operational efficiency within the division.
- Champion digital transformation initiatives to leverage technology in improving sales and service processes.
Skill:-
- Strategic Sales Planning
- Team Leadership and Development
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Regulatory Compliance
- Market Analysis and Business Development
- Performance Metrics and Reporting
- Conflict Resolution and Problem Solving
- Budget Management
- Digital Banking Solutions
- Cross-functional Collaboration
- Risk Management
Preferred Qualifications:-
- Postgraduate degree in Business Administration, Finance, or a related field from a recognized institution.
- Minimum of 8-10 years of progressive experience in sales and service management within the financial services or banking industry, preferably with exposure to microfinance or retail banking.