Service Delivery Manager Payroll

Global Process Owner, Payroll & Reward Operations (R2P)

Scope

Multi-country payroll, benefits administration, compensation changes, payroll accounting and tax filings

ROLE PURPOSE

You own payroll and reward delivery end to end for every country moving into Noida. You will move payroll from dozens of local vendors and in-country teams to a controlled, consolidated model. Employees must be paid accurately and on time, in every cycle and in every country, throughout the transition and after it.

Key Responsibilities

- Transition and shared services set-up

- Lead the payroll transition roadmap country by country, sequenced by risk, complexity, headcount and vendor contract dates.

- Run knowledge transfer from country payroll teams and vendors. This covers desk procedures, statutory calendars, pay elements and local exceptions.

- Plan and run parallel payroll runs for each country. Set transparent go/no-go criteria based on variance thresholds, and use hypercare after cutover.

- Deliver the global payroll vendor consolidation programme. Rationalise the vendor portfolio, support selection, and manage exit and onboarding without disrupting pay.

- Design the target operating model for R2P, covering the split of work between hub, vendor and country HR,

- Process ownership and service delivery

- Act as Global Process Owner for R2P. Own process standards, the global pay calendar, the design of allowed variations, and change control.

- Deliver zero critical payroll errors per cycle through pre-payroll reconciliations, input validation, dual approval and post-pay checks.

- Monitor data flows between the HRIS, time-and-attendance, payroll engines and the general ledger. Resolve interface breaks before cut-off.

- Manage payroll vendors against contractual SLAs, with monthly scorecards, quarterly business reviews and service credits where needed.

- Act as the escalation point for pay issues. Run root-cause analysis on every off-cycle payment and track the fix through to closure.

- Governance, risk and controls





- Build and maintain the R2P control framework, including key controls, segregation of duties, access reviews and evidence standards.

- Lead annual and ad-hoc audit readiness with Internal Audit, Tax and Finance. Close findings within the agreed timelines.

- Track statutory and regulatory change in every in-scope country. Implement change before its effective date.

- Protect employee pay data in line with GDPR and local privacy law.

- Continuous improvement and digital

- Standardise pay elements and processes across countries. Reduce local exceptions to the minimum required by law.

- Automate reconciliations, variance analysis and exception reporting using RPA and analytics.

- Drive employee self-service for payslips, tax documents and pay queries to reduce inbound contacts.

- People leadership, performance and culture

- Build the teams from the ground up. Define the structure, spans of control, role profiles and hiring plan for each transition wave.

- Recruit, onboard and develop team leads and specialists. Build succession cover for every critical role

- Run a disciplined people-performance cycle covering goal setting, monthly one-to-ones, quarterly reviews and calibrated year-end ratings.

- Keep attrition, absence and engagement at or better than hub targets. Act early on hotspots.

- Model the hub culture of ownership, customer focus, speed with control and learning. Make it visible in how the team works every day.

- Build capability through skills matrices, cross-training and certification paths. Create career moves across towers.

Essential

EXPERIENCE AND QUALIFICATIONS

- 15 years in HR operations, including 8 years leading multi-country payroll.

- Has led at least one payroll transition or vendor consolidation into a shared services centre.

- Has run payroll for 10,000 employees across several jurisdictions.

- Master's degree in HR, Finance, Business or a related field.

Preferred

- Payroll certification (CPP, FPC, CIPP or equivalent)

- Lean Six Sigma Green Belt or above

- Experience across Europe, Middle East, Africa or APAC payroll

📌 SDM_Global Process Owner Payroll - 15+ Years , NOIDA
🏢 Three Across
📍 Noida