Solution architecture and direction

- Own the end-to-end solution design for Salesforce programmes across Sales Cloud, Service Cloud, Data 360 and Agentforce.

- Set the technical direction and architecture standards, including data models, integration patterns, security, scalability and governance.

- Design agentic solutions with Agentforce and AIforce: agents, topics, actions, grounding in Data 360, and trust and guardrail controls.

- Translate business goals into roadmaps that improve customer and staff experience, with clear success measures.

- Act as design authority during delivery and stay hands-on in the build where needed.

Presales and consulting

- Lead discovery workshops with business and IT stakeholders to understand pain points and opportunities.

- Shape solutions for proposals, RFP responses, estimates and statements of work.

- Build and present compelling demos that show the value of Agentforce, Data 360 and the wider Salesforce platform.

- Act as a trusted advisor to client leaders on Salesforce strategy and AI adoption.

Delivery and business outcomes

- Guide delivery teams from design through to go-live and adoption.

- Track and report on outcomes such as reduced handling time, higher self-service and deflection, better CSAT/NPS and improved staff productivity.

- Identify quick wins and longer-term improvements that create visible, measurable change.

Team leadership and capability building

- Upskill the internal team on current Salesforce capabilities, including Agentforce, AIforce and Data 360.

- Lead the team in building demos, proofs of concept (POCs) and reusable assets and accelerators.

- Mentor consultants and developers, review designs,



and help them grow toward architect roles.

- Keep up with Salesforce releases and Dreamforce announcements and share what matters with the team and clients.

Required experience and skills

- Minimum 5 years of Salesforce architecture experience as a Solution or Technical Architect, plus a strong overall Salesforce background.

- Proven track record of designing and building Salesforce solutions end to end, from discovery to go-live.

- Strong working knowledge or hands-on experience of:

- Agentforce / Agentforce 360: agent design, topics and actions, Agent Builder, Agent Script, testing and monitoring

- AIforce: Salesforce's new layer for bringing data, agents and permissions into tools such as Slack and Claude

- Data 360 (formerly Data Cloud): ingestion, harmonisation, identity resolution, segmentation, zero-copy and grounding AI

- Service Cloud: case management, omni-channel, knowledge, digital engagement, field service awareness

- Sales Cloud: lead-to-cash, opportunity management, forecasting, sales productivity

- Solid platform foundations: data modelling, security and sharing, Flow, Apex/LWC awareness, integration (APIs, MuleSoft, MCP) and DevOps.

- Presales and consultative experience: discovery, solution shaping, estimates, demos and client presentations.

- Demonstrable impact on customer and/or staff experience, with outcomes you can describe and measure.

- Experience leading, mentoring or upskilling teams and running demos and POCs.

- Excellent communication and interpersonal skills, able to engage executives, business users and technical teams alike.

- A growth mindset: keen to learn and adopt new Salesforce capabilities as they are released

📌 Salesforce Solution Architect (Delhi)
🏢 Espire Infolabs
📍 Delhi