Job Summary

This Demand is against the SR of Misal(52259828)

To support in tracking sales metrics and implementing KPIs for reporting.

Key Responsibilities

- Responsible for end-to-end commercial governance & management at customer level encompassing invoicing, P&L; management and DSO (Days Sales Outstanding).

- Ensuring contractual adherence / compliances, managing Deliverables and Obligations. in tandem with Global Sales teams.

- Project demand management and it’s documentation through Statement of Works

- Own contract change process through identifying and executing the changes needed

- Identify and mitigate any contract revenue leakage.

- Effective tracking of contracted revenue and P&L; to minimize any revenue slippages

- Pro-actively interpreting the contract and identify associated risks. Working with stakeholders on a mitigation roadmap.

- Bring in process excellence through the needed reviews, identifying the changes needed and owning them till execution.

- Establishing customer review mechanism, across aspects of account management / contract / commercial management.

- Oversee the holistic business operations.

- Coordinate to close business opportunities, working with internal stakeholders.

- Manage the internal and external stakeholders of the engagement.

- Manage account end to end management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports.





- Identify and leverage opportunities to enhance Top-line by way of Contract Reshaping – growing existing and recent business opportunities.

- Drive offshore customer reviews and visits.

- Track account performance and raise Red-Flags in a timely manner.

- Conduct internal reviews and maintain the overall account stats health.

Skill Requirements

- Business transaction management capabilities.

- Business development acumen and documentation (project orders / SOWs).

- Contract change management.

- Demand management and forecasting.

- Commercial management including invoicing & collections.

- Customer and internal stakeholder management.

- Business workflow management and enhancement.

- Business case creation & articulation.

- Understanding and/or experience around pricing and associated P&L; calculations.

- Commercial contract negotiations.

- Good understanding of Business Finance concepts & terminologies e.g. Cost of Capital, Working Capital, Gross Margin, Net Margin, Markup, Tax – Invoice, Proforma – Invoice, PAT, EBITDA, P&L;, SOW, Budgeting, Forecasting.

- Exposure of handling Business Analytics, Accounts Receivables, FP&A.;

- Excellent verbal & written skills, with hands-on presentation experience, focusing on effective information articulation.

- Highly Proficient in MS-Office applications e.g. MS-Excel, MS-Word, MS-Presentation between intermediatory to advanced.

Must Have Skill

Account Management

Good to Have Skill

Other Requirements

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📌 Sales Operations I (Noida)
🏢 HCLTech
📍 Noida