REPORTS TO: Senior Manager Business Transformation
Qualifications
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience • 0-3 years of exposure to manage and maintain production bots.
- Well knowledge of RPA production support life cycle.
- Strong technical expertise in UiPath Orchestrator to manage, schedule, debug and monitor bots.
- Knowledge of publishing packages, creating processes, assigning robots, triggering, and tracking jobs execution.
- Practical knowledge of UiPath capabilities to debug, resolve and fix the production bots.
- UiPath Certification is added advantage.
- Self-starter, ability to proactively push for clarity where ambiguity resides, such as proactively working with the developers to resolve production bugs and highlighting scope of improvement in bot.
- Positive in managing change requests or production bugs reported by end users.
- Ability to communicate with technical team; ability to simplify complex messages for consumption.
- Experience supporting an enterprise-level environment.
Responsibilities • Monitor production bots. Check if bot execution is as per schedules and executions are successful.
- Coordinate with developers to identify and resolve production bugs.
- Coordinate with business users to understand change requests.
- Track logs of bot run during PROD execution and identify root cause of bugs if encountered.
- Provide L1 level support and first level issue identification and resolution steps.
- Create and maintain track of errors encountered in production by bots • Provide PROD execution status reports to RPA Program Lead • Support the RPA Program roll-out with activities related to RPA Center of Excellence • Working within project planning constraints, communicating any identified project risks and issues to manager accordingly and providing inputs to the change control process
📌 RPA Production Support (Bengaluru)
🏢 RED Road Healthcare Business Solutions
📍 Bengaluru
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