- Hands-on development, administration experience on the following BMC products - BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 9.x,20.x, 23.x and ITSM suite web services (SOAP/REST)
- Create/modify ARS objects for new enhancements and bug fix
- Good knowledge &
experience in integration of Remedy with other applications like Netcool, CRM, provisioning s/w etc using Web services and/or AIE
- Should have good understanding of BMC Remedy architecture and its components
- Experience in proposing and implementing architecture of Custom integrations
- Good understanding on Common Data Model of BMC Atrium CMDB
- Knowledge of CMDB implementation to incorporate Configuration Items (CIs) into the federated BMC Common Data Model and ensure that necessary relationships between CIs are fully incorporated into the schema
- Experience in Smart IT and Smart Reporting/Helix Dashboards
- Requirement gathering and translating Business requirements into technical/functional implementations.
- Resolve highly complex issues and implement projects at an advanced technical level
- Performs maintenance as required for Development, QA and Production workplace
- Provides off-hours and weekend support as needed
- Lead & collaborate with cross-functional teams to design, implement, and maintain robust and scalable Remedy platform.
- Lead support to Development Teams in areas such as environment setup, debugging, and performance tuning.
- Guide & automate routine tasks and enhance operational efficiency.
- Improvise & implement robust monitoring, alerting, and logging systems to ensure performance, uptime, and reliability of applications and infrastructure.
- Drive to maintain clear and detailed documentation on processes, configurations, and best practices for team collaboration and compliance purposes.