Company Description KTGC INFOTECH PVT LTD is a trusted technology partner that helps businesses build secure, scalable, and future-ready IT environments. The company works closely with organizations to understand their operational needs and deliver technology solutions that improve efficiency, strengthen security, and support long-term growth. KTGC INFOTECH specializes in IT infrastructure, enterprise hardware, networking, CCTV and surveillance, access control, fire safety systems, cloud solutions, and advanced cybersecurity services.

The team also develops custom software, websites, business applications, web portals, mobile apps, and digital platforms that streamline operations and enhance customer experience. The company focuses on building long-term client relationships through quality service, dependable support, and solution-driven execution.

Role Description The Relationship Manager role is a full-time, on-site position based in Mumbai.

The Relationship

Manager will manage and grow client accounts, serve as a primary point of contact, and ensure clients receive timely, effective technology solutions and support. Daily responsibilities include understanding client business needs, coordinating with technical teams to propose suitable IT and cybersecurity solutions, preparing and presenting proposals, and following up on ongoing projects. The role involves monitoring client satisfaction, resolving issues,



maintaining accurate account documentation, and identifying opportunities for upselling or cross-selling services.

The Relationship

Manager will also collaborate with internal stakeholders to ensure smooth delivery, participate in review meetings, and support business development initiatives.

Qualifications

- Strong client relationship management skills, including account handling, stakeholder communication, and customer success orientation.
- Knowledge of IT infrastructure, networking, cloud solutions, and cybersecurity concepts; ability to understand and explain technical offerings in simple terms.
- Business development and sales skills, including opportunity identification, proposal preparation, negotiation, and follow-up.
- Excellent verbal and written communication skills, presentation ability, and professional interpersonal skills.
- Organizational and coordination skills, including project follow-through, documentation, and time management.
- Bachelor’s degree in Business, IT, Engineering, or a related field; MBA or equivalent qualification is an advantage.
- Prior experience in relationship management, key account management, or client-facing roles in IT or technology services is preferred.
- Comfort working in office in Mumbai and collaborating with cross-functional technical and operations teams.

📌 Relationship Manager (Mumbai)
🏢 KTGC INFOTECH
📍 Mumbai