A Recovery Officer / Collection Executive at Aquila Finance focuses on managing non-performing assets (NPAs), collecting overdue loan repayments, and minimizing credit losses while adhering to NBFC regulatory guidelines.
Key Responsibilities
Overdue Tracking & Account Monitoring
Tracking default lists (Pre-NPL and NPL accounts) across retail and business loan portfolios.
Contacting overdue borrowers via phone calls, formal notices, and scheduled branch/field follow-ups.
Field Recovery & Customer Visits
Conducting respectful direct visits to customer locations to collect past-due installments or negotiate payment schedules within authorized hours.
Assessing the borrower’s current financial status to identify viable repayment opportunities.
Collateral & Resolution Support
Coordinating gold loan auctions, LAP asset recovery steps, or business loan settlements under managerial guidance.
Assisting legal/credit teams when formal recovery proceedings or litigation are required.
Compliance & Reporting
Strictly adhering to RBI Fair Practices Codes (no harassment, maintaining decorum, and operating strictly within permitted daily hours).
Issuing official receipts for payments collected in the field and providing weekly default recovery reports to branch management