Job Overview:

The Programme Operations Project Manager will serve as the lead role within the India support structure , acting as the central operational anchor for the programme. This individual will be responsible for driving operational excellence, managing cross-functional coordination, and ensuring seamless delivery across deployment, finance, and contractor care functions.

The role will function as the primary operational interface between internal teams and the client , managing escalations, ensuring reporting accuracy, and building scalable processes while supporting the transition to a permanent US-based operational team.

This is a high-impact role requiring strong programme management capability, stakeholder management, and the ability to operate in a fast-paced, evolving environment. Programme Operations Managers typically oversee multiple workflows, standardize processes, and ensure alignment across teams to deliver business outcomes efficiently.

Key Responsibilities:

1. Programme Operations Leadership

- Act as the operational focal point for the programme, ensuring alignment across all workstreams
- Provide end-to-end oversight of programme operations including deployment, finance, and contractor care
- Drive execution of programme objectives while ensuring quality, timeliness, and efficiency
- Support the transition and scalability of operations as the programme grows

2. Process Mapping & Standardization

- Map existing operational processes across deployment, finance, and contractor care functions
- Identify inefficiencies, gaps, and dependencies across workflows
- Design and implement standardized processes and SOPs for the Amazon programme
- Ensure consistency, scalability, and compliance across all operational activities
- Continuously evaluate and optimize workflows to improve performance and reduce operational risk

3. Programme Reporting & Data Management

- Own and maintain programme dashboards, trackers, and reporting frameworks
- Ensure accurate,



real-time visibility into programme performance, KPIs, and operational metrics
- Deliver regular reporting to internal leadership and client stakeholders
- Support ad-hoc data requests and analysis from the client and leadership team
- Leverage data insights to drive decision-making and continuous improvement

4. Stakeholder Management & Coordination

- Collaborate closely with the US Account Manager and leadership team to align on programme priorities
- Act as the primary liaison between India operations and global stakeholders
- Ensure explicit communication, alignment, and timely updates across all stakeholders
- Support client interactions by providing operational insights, updates, and solutions
- Build strong relationships to drive collaboration and programme success

5. Team Oversight & Capability Building

- Oversee the India operational support team, ensuring effective workload management and delivery
- Provide guidance, structure, and direction to team members across different operational functions
- Monitor team performance, ensure accountability, and drive continuous improvement
- Support team development, knowledge sharing, and process adherence

6. Escalation Management & Issue Resolution

- Act as the central escalation point for all operational issues and programme-related queries
- Identify risks, bottlenecks, and operational challenges proactively
- Drive resolution of issues through cross-functional collaboration
- Ensure escalations are managed efficiently with minimal impact on programme delivery
- Implement preventive measures to reduce recurring issues

7.



Technology & Automation Collaboration (Linnk Innovations Hub)

- Work closely with Linnk Innovations Hub to translate business and operational requirements into technical specifications
- Identify opportunities to automate manual processes and improve operational efficiency
- Support the design and development of reporting dashboards, tools, and systems
- Ensure alignment between operational needs and technology solutions
- Contribute to building scalable, tech-enabled programme infrastructure

8. Programme Transition & Scalability

- Ensure the programme is structured and documented to enable a smooth transition to a permanent US operational team
- Build scalable processes and frameworks that support future growth
- Document workflows, reporting structures, and operational dependencies
- Support knowledge transfer and transition planning as the account expands

Required Skills & Competencies

- Strong programme/project management expertise
- Proven experience in process mapping, workflow design, and operational optimization
- Advanced reporting and data analysis skills (Excel, dashboards, reporting tools)
- Excellent stakeholder management and communication skills
- Ability to manage cross-functional teams and multiple workstreams
- Strong problem-solving and decision-making capability
- Experience working with international/global teams
- Ability to operate in a fast-paced, ambiguous environment with high ownership

Qualifications & Experience

- 5–8 years of experience in operations, programme management, PMO, or related roles
- Proven experience managing end-to-end operational processes and reporting frameworks
- Experience supporting global stakeholders or international teams is essential
- Exposure to automation, systems, or product/tech collaboration is a strong advantage
- Bachelor’s degree in Business Administration, Operations, or a related field

📌 Programme Operations Manager (Kochi)
🏢 Linnk Group
📍 Kochi