Job highlights

- Bachelors degree in a relevant field. 3-5 years of experience in product success,enablement,change management,customer success,or related roles.

- Experience tracking adoption,usage,or success metrics and using data to inform execution decisions. Ability to identify adoption risks,readiness gaps,or user friction and partner with others to drive mitigation.

Summary

- As an Product Success Manager 1, you will independently execute adoption, readiness, and enablement activities for a defined set of internal products or capabilities. You will work closely with Product Managers, Product Operations, Change Management, and Marketing partners to ensure that delivered products are understood, adopted, and positioned to deliver their intended business outcomes.

- In this role, you will take ownership of adoption planning and rollout execution, develop and deliver enablement materials, and monitor usage and adoption signals. You will identify risks or gaps that could impact product success and partner with cross-functional teams to drive mitigation, while continuing to deepen your product success expertise within a complex professional services environment.

Responsibilities

- Own adoption and readiness activities for assigned products or capabilities

- Develop and deliver enablement materials, training content, guides, and FAQs to support product rollout

- Coordinate rollout execution and change activities with business and functional stakeholders

- Track, analyze, and report on adoption, usage, and success metrics for assigned products

- Identify adoption risks, readiness gaps, or user friction and partner with Product and Operations teams on mitigation strategies

- Support development of success stories,



best practices, and reusable adoption assets

- Partner closely with Product Managers to align delivery plans with adoption and value realization

- Communicate adoption progress, risks, and outcomes with clarity and structure

Education / Professional Experience / Qualifications

- Bachelor's degree in a relevant field

- 3-5 years of experience in product success, enablement, change management, customer success, or related roles

- Demonstrated experience executing product adoption, enablement, or rollout activities for internal products or capabilities

- Experience developing and delivering enablement materials, training content, or user communications

- Experience tracking adoption, usage, or success metrics and using data to inform execution decisions

- Ability to identify adoption risks, readiness gaps, or user friction and partner with others to drive mitigation

- Experience working cross-functionally with Product Managers, Product Operations, Change, or Marketing partners

- Strong organizational skills with the ability to manage multiple workstreams simultaneously

- Solid written and verbal communication skills, with the ability to clearly convey status, risks, and next steps

- Preferred:

- Experience supporting adoption of internal or enterprise products in a professional services environment

- Exposure to change management frameworks or enablement methodologies

- Experience supporting product releases across multiple user groups or regions

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Success Manager I - Sr Associate) (Audit) (Kolkata)
🏢 Grant Thornton
📍 Kolkata