About RISA Labs

At RISA, we are building autonomous infrastructure to solve humanity’s hardest hurdles, starting with oncology and other complex specialties. Our mission is straightforward: use AI to reduce persistent delays in care, improve access, and accelerate the path to better cures. RISA is neutral, institution-first infrastructure that takes every therapy order from request to resolution, so patients start treatment faster while care stays clinically independent and patient-first.

We work with the institutions that care for the largest footprint of cancer patients in the U.S., community oncology. We are expanding rapidly across health systems and building partnerships with the world’s leading biopharma companies.

Founders

RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni and second-time founders who previously built Urban Health. They deliberately started where patient access is hardest: cancer, the highest-stakes orders in medicine. Their thesis is simple. Every order RISA executes makes the next one more autonomous, until no patient waits for therapy.

The Opportunity

You will build and scale a high-performance operations engine with uncompromising accountability, visibility, and outcomes. Sitting at the intersection of people, process, product, and customer success, you will bridge the gap between today’s human-in-the-loop workflows and tomorrow’s AI-driven automation.

Your mandate is two fold:

- Maximize operational excellence today (speed, accuracy, SLAs, client trust)
- Continuously translate operational insights into product improvements that make the RISA AI platform smarter, faster, and more autonomous over time

What You'll do

> Lead High-Performance Operations





- Own the daily operating rhythm of the team - huddles, reviews, retros, and goal tracking
- Define clear roles, ownership, and expectations across the floor
- Set and enforce productivity, quality, and accuracy benchmarks, ensuring teams consistently hit targets

> Bridge Operations & Product

- Act as the primary voice of the customer
- Create a tight, structured feedback loop between Operations and Engineering
- Translate real-world bottlenecks, edge cases, and failure modes into clear product requirements that improve automation, UX, and decision quality within the RISA AI dashboard

> Own Client Success & SLAs

- Serve as the operational face of RISA for customers
- Own delivery against key SLAs including Turnaround Time, Approval Rates, and Throughput
- Lead Monthly Business Reviews (MBRs) with clarity and credibility- demonstrating where value is being created, what’s improving, and what’s next

> Drive Strict Accountability

- Implement a data-driven operating model where every team member’s performance - speed, quality, judgment - is visible and measurable
- Build coaching frameworks that turn data into action: targeted feedback, improvement plans, and growth paths
- Ensure accountability is consistent, fair, and performance-oriented

> Build for Scale

- Design and document SOPs, training modules,



and escalation frameworks that allow the organization to scale from ~45 to 100+ team members without loss of quality or control
- Reduce tribal knowledge by building repeatable, auditable processes
- Continuously refine playbooks as the product and client mix evolve

Who You Are

- The Operator: 2+ years of experience in Operations, Product Ops, Customer Success, or Program Management within a high-growth SaaS or services environment. Comfortable managing people, schedules, throughput, and daily execution under pressure

- The Systems Thinker: You don’t just fix problems - you design systems so they don’t recur. Strong comfort with data: dashboards, Excel/Sheets, BI tools, and operational metrics. You seek root causes, not surface-level explanations

- The Product Partner: You naturally see automation opportunities in manual workflows. Able to articulate operational pain points in a way that engineers can build against. Thinks in terms of scalability, leverage, and long-term product impact

- The Coach: Able to deliver tough feedback with clarity and empathy. Motivates teams to hit aggressive goals while maintaining morale and ownership. Invested in developing people, not just managing output

- High Agency: Thrives in ambiguity and fast-changing environments. Don't wait for playbooks - write them. Takes ownership end-to-end and drives outcomes independently

Bonus Points

- Experience or strong interest in Healthcare / HealthTech
- Prior experience in a startup or scale-up environment
- Proven track record of moving core business metrics or the organization’s North Star Metric in a measurable way

📌 Product Operations Manager (Bengaluru)
🏢 Risa
📍 Bengaluru