Role Summary

We are looking for a process improvement professional (MBA preferred) with exposure to shipping operations to map, improve, standardise and digitalise how our ship-management office works. The role covers the technical, crewing, purchasing, QHSE and accounts departments on process performance, cost and efficiency, with a clear focus on delivering measurable gains in turnaround time, cost and audit readiness.

Key Responsibilities

- Document the current processes in technical, crewing, purchasing, QHSE and accounts, and identify gaps, duplicated work and bottlenecks.

- Redesign workflows and write clear SOPs aligned with the Safety Management System (SMS), ISM Code and client requirements.

- Define KPIs for each process (PO cycle time, defect close-out, crew change lead time, budget variance, etc.) and set up monthly MIS reporting to management.

- Coordinate with department heads and vessels so new processes are adopted, and train staff on them.

- Run periodic process audits and drive corrective actions and continuous improvement (Lean / Six Sigma approach).

- Prepare analysis and presentations for the MD on cost, efficiency and operational performance.

- Identify and prioritize improvement opportunities, build simple business cases and track realized savings and time gains.

- Identify opportunities for automation and digitalization, and work with IT and ERP vendors to implement them.

- Define process ownership (RACI) for each key process and maintain a central library of process maps and SOPs.

- Support ISM,



flag state and client audits by keeping processes and records audit-ready.

Qualifications

- MBA in Operations, Process Management, Shipping / Maritime Management or equivalent (preferred).

- Graduate degree in engineering, marine engineering, nautical science or commerce preferred.

- Lean Six Sigma Green Belt or higher is preferred.

Experience

- 13 years in process improvement, operational excellence or business analysis.

- Exposure to ship management or shipping operations (technical, crewing, purchasing, QHSE or accounts) is strongly preferred.

- Experience writing SOPs and working with an ISM-based Safety Management System is an advantage.

Skills

- Process mapping (flowcharts, swimlanes, SIPOC) and root-cause analysis.

- KPI design, MIS dashboards and data analysis in Excel; Power BI or similar is an advantage.

- Process modelling tools (Visio, Lucidchart or similar); workflow automation (e.g.

Power

Automate) is an advantage.

- Familiarity with ship-management ERP / planned maintenance / purchasing systems.

- Explicit written communication and strong presentation skills (PowerPoint) for senior management.

- Change management: able to get department heads and vessel staff to adopt new ways of working.

Key Competencies

- Structured, analytical and detail-oriented.

- Able to work across departments and influence without direct authority.

- Self-driven, with the ability to handle multiple improvement projects at once.

📌 Process Improvement Shipping Operations (Navi Mumbai)
🏢 Transworld Group
📍 Navi Mumbai