Collections Specialist is responsible for accurate and timely managing of the
Collection Process. Close cooperation with key stakeholders in order to make E2E process smooth and efficient.
Key responsibilities
- Owns the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
- Acts as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors,
Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
- Work collaboratively with other HGSS teams (MDM and other Front and
Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
- Manage customer relationship accounts and ensure a high level of service is provided at all times
- Handling incoming and outgoing calls with customers
- Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- Support and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with Companys standards
- Regularly updates the Team Leader about developments and progress of collections opportunities and issues
- Drives own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- Ensures process controls, policies and compliance are adhered to and suggest any improvements as appropriate
- Maintains complete and up to date process documentation
- Business context
Reports to : Collections Team Leader
Key contacts (roles): Front and Back Office Teams, OpCo Finance & Non-Finance Teams, Customers
- Position profile
Qualifications
Experience / skills required
- Strong customer focus
- Robust communicator
- Negotiation skills
- Influencing skills
- Ability to deal with resistance
- Understanding of end2end Order to Cash process
- Business knowledge
- Written and verbal communication skills
- Experience in multi-national environment (incl. Shared Services
Centres)
- Mind-set and Behaviours aligned with Company's Finance Behaviours
- Strong demonstrated use of Excel, Word, and PowerPoint
Language(s): - Excellent written and verbal local language (C1/C2)
- English B2 or better