GOKHAIR TRAVEL INNOVATIONS PVT. LTD.

OPERATIONS EXECUTIVE

Job Title

Operations Executive

Department

Reports To

Operations

Manager Operations

Role The Operations Executive supports the smooth, timely and accurate execution of Gokhair's travel operations, from booking confirmation to tour completion. The role covers group tours, FIT/individual travel, hotels, flights, visas and supplier coordination.

Responsibilities

Booking execution: Process confirmed bookings and make sure hotels, transfers, activities,

flights and other services are booked and confirmed within the set deadlines.

1

Supplier coordination: Coordinate with hotels, DMCs, transport providers and other suppliers,

obtain confirmations and vouchers, and follow up on pending items.

2

Costing support: Help prepare quotations and check costs. Make sure bookings stay within the approved budget and flag any variance to the Manager.

3

Pre-departure readiness: Check that visas, tickets, hotel and transport confirmations, rooming lists, vouchers and special requests are complete before departure.

4





Tour support: Assist Tour Managers and customers during active tours and respond promptly to service issues. Escalate urgent problems to the Manager immediately.

5

Interdepartmental coordination: Work with Sales, Visa, Reservations, Accounts and Customer

Relations so that bookings, payments and documents move without delay.

6

Complaints: Record operational complaints, coordinate quick solutions and follow up until they are resolved.

7

Documentation and CRM: Keep tour files, supplier details, booking status and CRM/ERP records fully updated. Close tour files within 3 working days after the tour.

8

Reporting: Submit daily updates on upcoming departures, pending confirmations and open issues, and follow company SOPs.

9

Key Competencies

Attention to detail, follow-up discipline, communication, time management, problem-solving, working under pressure, and confidentiality.

📌 operations (Kochi)
🏢 Khair Tours And Travels
📍 Kochi