HIRING | OPERATIONS MANAGER INTERNATIONAL FINTECH PROCESS | Bangalore |
Industry: FinTech / International BPO
Experience: 8+ Years of Overall Experience
Managerial Experience: Minimum 2+ Years as Operations Manager
Process: International FinTech Operations
Notice Period: Immediate Joiners to 15 Days
Interview Mode: Virtual Interview
Cab Facility: Not Available
Location : Bangalore
We are looking for an experienced Operations Manager – International FinTech Process to lead and manage end-to-end international FinTech operations. The ideal candidate must have strong experience in managing international FinTech processes, handling global client operations, leading large teams and driving operational performance.
Candidates with proven experience in International FinTech operations are mandatory. Domestic BPO experience or experience in non-FinTech industries will not be considered.
Key Responsibilities
- Manage and oversee end-to-end operations for international FinTech processes.
- Drive day-to-day operational activities and ensure smooth business delivery.
- Lead, manage and develop operations teams to achieve business objectives.
- Monitor and drive key performance metrics, including KPIs, SLAs, productivity,
quality and CSAT.
- Drive team performance, employee engagement and operational excellence.
- Prepare and present operational performance reports to senior management.
- Handle critical escalations and ensure timely resolution while maintaining client satisfaction.
Required Skills & Qualifications
- Minimum 8+ years of overall experience in BPO / FinTech operations.
- Minimum 2+ years of experience in an Operations Manager role.
- Mandatory experience in the FinTech industry.
- Prior experience managing International FinTech processes is compulsory.
- Strong exposure to international client operations and stakeholder management..
- Must be available to join immediately or within 15 days.
Significant Eligibility Criteria
- International FinTech experience is mandatory.
- Candidates with only domestic BPO experience are not eligible.
- Candidates from non-FinTech industries will not be considered.
- Minimum 2 years of Operations Manager experience is compulsory.
Interested and eligible candidates can share their updated resumes for further evaluation.