Industry: Retail – Multi-Store Operations

Job Location: West Bengal / Bihar / Odisha

Department: Retail Operations & Business Development

Position: Senior Management

Experience Required: 10–15 Years in Retail Operations (preferably 5+ years in a leadership role)

About the Role -

We are looking for an experienced, result-oriented and dynamic Retail Head / Head of Retail Operations to lead and manage our retail business across 10 stores in West Bengal, Bihar and Odisha.

The ideal candidate must have strong experience in multi-store retail operations, sales growth strategies, profitability improvement, team leadership and overall business management.

The primary objective of this position is to drive revenue growth, increase store profitability, improve operational efficiency and ensure consistent business performance across all stores.

Key Responsibilities

1. Sales Growth & Business Development

- Develop and implement effective strategies to increase store-wise sales and overall company revenue.
- Drive sales growth through promotional activities, customer engagement, product positioning and retail business strategies.
- Monitor daily, weekly and monthly sales performance against targets.
- Identify low-performing stores and implement corrective action plans to improve sales.
- Develop strategies to increase footfall, conversion rates, average transaction value (ATV) and units per transaction (UPT).
- Drive business growth through effective planning and execution.

2. Retail Operations Management

- Manage and monitor overall operations of all 10 retail stores.
- Ensure smooth functioning of daily store operations and operational discipline.
- Monitor store performance, product availability, stock movement and inventory management.
- Ensure proper implementation of company policies, SOPs and operational guidelines.




- Conduct regular store visits and operational audits.
- Coordinate with Supply Chain, Merchandising, HR, Finance and other departments.

3. Profitability & Business Performance

- Develop strategies to improve store-wise profitability and overall business margins.
- Monitor sales, gross profit, expenses and operational costs.
- Control unnecessary expenses, stock losses, shrinkage and inventory ageing.
- Improve stock rotation and inventory productivity.
- Ensure better utilization of manpower and store resources.

4. Team & Manpower Management

- Lead, motivate and manage Store Managers, Assistant Store Managers and store teams.
- Set individual and store-wise performance targets.
- Develop a performance-driven work culture.
- Monitor staff productivity, discipline, attendance and operational efficiency.
- Identify training requirements and develop future store leaders.
- Ensure accountability at every management level.

5. Business Planning & MIS Review

- Review monthly and quarterly business plans.
- Analyse store-wise sales, stock, profitability and performance reports.
- Review target vs achievement and take necessary business decisions.
- Present business performance reports and growth strategies to the Managing Director.
- Identify new opportunities to improve business performance.

Required Skills & Qualifications
- Graduate or MBA in Retail Management / Business Administration preferred.
- 10–15 years of experience in the retail industry.




- Minimum 5 years of experience in a senior retail management position preferred.
- Proven experience handling multiple retail stores.
- Strong knowledge of retail sales strategies and business operations.
- Excellent leadership, communication and decision-making skills.
- Strong analytical and problem-solving abilities.
- Knowledge of retail KPIs, inventory management, profitability and MIS reports.
- Ability to travel regularly across West Bengal, Bihar and Odisha.

Key Performance Indicators (KPIs) The selected candidate will be primarily evaluated on:
- Overall sales growth and achievement of sales targets.
- Store-wise revenue growth.
- Gross profit and overall profitability improvement.
- Improvement in low-performing stores.
- Increase in customer footfall and conversion rates.
- Inventory productivity and stock rotation.
- Manpower productivity and team performance.
- Reduction in operational expenses and stock losses.
- Overall operational efficiency across all stores.

What We Expect From the Candidate We are looking for a business-oriented retail leader who can take ownership of the entire retail business, not just manage daily store operations.

The candidate must have the ability to analyse business performance, identify growth opportunities, develop practical strategies and deliver measurable improvements in sales and profitability.

Our main priority is SALES GROWTH, PROFITABILITY IMPROVEMENT AND SOLID RETAIL OPERATIONS.

Compensation & Benefits

- Attractive salary based on experience and capability.
- Performance-based incentives (as per company policy).
- Senior management leadership opportunity.
- Opportunity to lead and grow a multi-store retail business.

Interested candidates can apply with their updated CV

Work Location: In person

📌 Operation Head (Madhyamgram)
🏢 SAVAL SALES MANAGMENT
📍 Madhyamgram