Job Title: Customer Support Executive Non-Voice (Back Office / Chat Process)

Job Location: Vizag (Visakhapatnam)

Department: Customer Support / Operations

Process: Non-Voice Back Office & Chat Support

We are hiring enthusiastic and customer-focused candidates for the Non-Voice Back Office / Chat Support process at Concentrix.

The selected candidates will be responsible for handling customer queries through chat and performing back-office activities while maintaining accuracy, quality, and productivity standards.

Roles & Responsibilities

- Handle customer queries through chat and provide appropriate resolutions.
- Perform back-office transactions and data-processing activities.
- Communicate effectively with customers through written English.
- Update customer information, records, and tickets in internal systems.
- Maintain accuracy and meet daily productivity and quality targets.
- Follow company policies, process guidelines, and data-security standards.

Eligibility Criteria





- Qualification: Any Undergraduate / Graduate.
- Experience: Freshers and experienced candidates can apply.
- Good written and verbal communication skills.
- Basic computer knowledge and typing skills.
- Ability to handle customer queries professionally.
- Willingness to work in rotational night shifts.
- Candidates should be versatile with rotational weekly offs.

Salary & Benefits

- CTC: Up to 3 LPA.
- Monthly performance-based incentives.
- Two-way cab facility.
- 5 working days a week.
- 2 rotational weekly offs.

Shift Details

- Rotational night shifts.
- 5 days working.
- 2 rotational offs.

Interview Details

- Interview Mode: Face-to-Face (F2F).

Interested candidates can apply with their updated resumes.

Contact Person: Kiran Thalapati

Phone: (phone hidden)

Email: [email protected]

📌 Non Voice Chat Process (Visakhapatnam)
🏢 Ravin Software Solutions
📍 Visakhapatnam