Responsibilities

- Monitor alerts and tickets generated from monitoring tools to identify and address issues related to Windows servers and network devices.

- Perform initial triage and diagnosis of incidents and service requests, escalating to Level 2 support as needed.

- Troubleshoot basic issues related to Windows server operating systems, Active Directory, DNS, DHCP, and other network services.

- Assist with basic network troubleshooting, including connectivity issues, VLAN configuration, and firewall rules.

- Perform routine maintenance tasks, such as patch management for (Desktops and Servers) and software updates, to ensure system reliability and security.

- Resolve issues generated from Backup management solutions (eg: Veeam, Datto, Azure.)

- Resolve incidents within respective SLAs

- Document all incidents, resolutions, and procedures followed in our ticketing system, ensuring accurate and up-to-date records.

- Provide technical assistance and guidance to end-users and internal teams, escalating complex issues to senior engineers as necessary.





- Collaborate with other teams, such as Systems Administration and Help Desk, to provide seamless support and resolve technical issues.

Qualifications

- Bachelor's degree in computer science, Information Technology, or related field (preferred).

- 2 to 4 years of experience in a similar role, with a focus on Windows server administration and network troubleshooting.

- Knowledge of Windows server operating systems (e.g, Windows Server 2012/2016/2019) and Active Directory services.

- Familiarity with basic networking concepts, protocols, and troubleshooting techniques.

- Experience with monitoring tools such as Connective RMM SolarWinds.

- Robust problem-solving skills and attention to detail.

- Effective communication skills, with the ability to interact professionally with clients and internal teams.

Job Details

- Remote Opportunity

- Experience: 2-4 Years

- Night Shift

- Communication should be Excellent

📌 NOC Engineer Level 1 (Data Center, Cloud and Networking) (Bengaluru)
🏢 Delight HR
📍 Bengaluru